Hotel Grandezza

The hotel has a beautiful, classic style. The room was clean and tidy, and the housekeeping was perfectly fine. A nice little touch was the Lindt chocolate truffles left on the bedside tables on Thursday and Friday evening. The breakfast and coffee were good, and the view over the main square was simply fantastic. Restaurants and pubs are also easily accessible on foot. There are, however, a few things that could be improved. The ventilation and extraction system in the bathroom is rather outdated, particularly when it comes to removing moisture and unpleasant smells. The windows were also quite difficult to open and close. Another issue was the 2,500 CZK deposit that was pre-authorised at check-in. I had not expected this, and as a result I incurred an additional currency-exchange loss, since this money was temporarily unavailable to me. We also had a negative experience regarding a taxi. The BOLT taxi we had ordered ourselves was unable to drive directly in front of the hotel, so we asked the reception to arrange a taxi for us instead. The process was rather slow and complicated; we were initially told that it would take around 10 minutes. After about 4–5 minutes, the reception informed us that the taxi would arrive shortly. Unfortunately, the taxi driver arranged by the hotel was not particularly honest or fair. When we arrived at our destination, he did not stop the meter immediately, so the fare increased from approximately 157 CZK to 167 CZK. He then charged 200 CZK to my card, despite the lower fare shown on the meter. He also asked for cash several times during the journey. I found this particularly disappointing and inappropriate for a taxi arranged by a five-star hotel. It was even more unfortunate because, during our stay in Brno, we generally experienced very fair and honest treatment from the staff and service providers at the other places we visited. Overall, we enjoyed our stay, especially the excellent location, the fantastic view and the classic atmosphere of the hotel. However, there are certainly a few areas where a five-star property could do better.

Spectacular Onyx Suite, in the highest part of the hotel, with spectacular views, two balconies, freestanding bathtub, elevator between the living room area and the bedroom area… A true luxury. The hotel also has a gym, wellness area, massage services, parking… The buffet breakfast is extensive and varied, and very well attended. All the staff are pleasant and friendly.

Overall, a very good stay. The hotel is conveniently located. The reception area is very nice and check-in was very pleasant. My room was ready early which I wasn't expecting so that was also very cool. Fourth floor room. The room itself was very quiet with a comfortable large bed. Most importantly for me a nice shower with plenty of hot water. I did not get a chance to try the restaurant but it looked good. I did try the coffee shop downstairs, which I am not sure is affiliated with the restaurant and that was a so so experience. Bonus, there was also a very cool little farmers market out the front door both days I stayed. Some beautiful looking fruit and flowers.