HOTEL GRIFFEN

My wife Karin Verland, had asked for a disability friendly room and it was not. The toilet was about 20 cm lower than my wheelchair, there was no access by wheelchair to my side of the bed. There was probably a refrigerator but it was empty, empty, empty! And even a bottle of water cost money. After the first night we had asked to have towels and bed linen changed but nothing was done, so we had to get the night portier to come with them at 1am at night. So generally very poor service level which we should have noticed already at the entrance where there were two dead plants! (see photo)

This hotel is okay, but our stay was far from pleasant. First, the location: none of the photos show that there is a heavily trafficked road running right between the hotel and the ocean, giving you the false impression that you are right on the beach. On a positive note, the rooms are nice and comfortable (though the beds were a bit too hard for our liking, which is subjective). However, our real issues were with check-in and service. Upon arrival, we were initially given rooms facing the parking lot. After I showed proof that I had paid extra for an ocean view, the staff had to consult a manager. It took 20 minutes to resolve—we were given a complimentary drink, but ultimately ended up with an ocean/road view. The biggest problem occurred on our second day. When we tried to enter our room, our key cards didn't work. When my adult son went down to reception, the receptionist questioned why he was staying in that room. It turned out they had checked us into the wrong room under someone else's name who was only booked for one night. Instead of apologizing and quickly fixing their own mistake, the receptionist questioned us, and it took over an hour to get new cards, during which she even suggested we might have to move rooms. When you stay at a hotel, you expect a stress-free experience. That bubble burst completely, and customer service during a problem of their own making is definitely not their strong suit.

We visited the hotel in connection with a meeting and therefore needed not to worry about anything. It was also not an opportunity - everything from check-in to the spa and food was easy and lovely, and we slept well with a view to the sea. A place we hope to have opportunity to visit again with even more time to enjoy the facilities.