Hotel Legoland

Our experience with the LEGOLAND Hotel was mixed. Positive: friendly staff, fine breakfast, and a clean room. Points for improvement: poor condition of the play areas, poor prior customer journey, lack of clarity regarding time slot reservations for the buffet, no air conditioning in the heat, and poor parking policy. Both the hotel and the park appear dated and poorly maintained in several places. Many of the Nintendo Switch consoles (at the reception and in the play area downstairs) do not work, and the iconic yet impressive mini-LEGOLAND exhibition was covered in cobwebs. In the park, many LEGO ornaments are discolored, and attractions such as the Polar Experience on the outside are clearly in need of a refurbishment or at least a fresh coat of paint. The early entry benefit for hotel guests amounts to very little in practice: you still have to wait behind a barrier until 09:55, after which most attractions do not open until 10:00 anyway. Particularly disappointing is the parking policy at the Legoland Hotel (which they have outsourced): we received a fine of 1030 DKK because our car was parked about 20 cm over the line due to a car next to us that was parked over the line. There was no parking space next to us, so we didn't obstruct anyone. A German family parked opposite us received the same fine for the same reason. This felt more like making a profit off tourists than reasonable enforcement. In short: our children (under 8 years old) had a fantastic time, and that is ultimately what you do it for. But at these prices, you also expect better maintenance and a fair parking policy. My advice: go to Efteling for a weekend for a more challenging range of attractions and good value for money. If you go to Legoland, don't skip LEGO House and WOW Park.

Okish hotel just by Disneyland, main benefit is how close it is to the park and the fast track entrance. The rest is normal, but it is worth for the park benefits!

Our 2nd night at the Legoland hotel. Costs $750 AUD a night without park entry included. The park itself is fun for a seven year old and worth a visit. The hotel should be condemned and is 1 star at best. Staff are unhelpful and depressing - there is no cheer here. Food and drinks are incredibly bad and expensive. The rooms have so many issues and the hallways smell like urine - I’m sure this is a very unsanitary hotel. I have walked past leftover room service that has been there since we first arrived just festering in the hallway for the 2nd day. I honestly don’t know how this hotel has any positive reviews it is disgusting - the only perk is the location. If it wasn’t so unsanitary it would actually be humorous. The rooms are hot but you can’t open the windows as there are no screens and plenty of bugs. Sheets feel dirty. I have been to front reception to try and address the issues - in particular the foul smell but they are disinterested at best and down right rude. I would stay at the billund airport next time - appears clean - has air con and is extremely close to the park which I did not realise. This is a definite no go!! I wish I had read the negative reviews first as they are incredibly accurate. Very expensive and disappointing experience. It’s a shame as Copenhagen was wonderful.