Hotel Svanen Billund

3.0 / 5

•

Nordmarksvej 8 ,7190 Billund, Denmark

Reviews from Guests

3.0/5

704

Reviews

from real guests

FinnishAdvisor

We stayed at Hotel Svanen in Billund expecting a proper 4-star experience, especially given the price and the hotel’s marketing. Unfortunately, it fell far short in several key areas. The room temperature was unbearable at 31°C. There is no air conditioning (only a fan), so both the kids and I were sweating constantly and barely slept. It made the stay miserable, especially with young children. The bathroom was particularly unhygienic. We found what looked like silverfish/worms crawling around, dirty surfaces on the and visible mold on the silicone around the floor and shower area. This is not what you expect from a 4-star hotel. Overall cleanliness was lacking. We will not be returning and cannot recommend this hotel, especially for families. Location is convenient for Legoland, but the room quality and comfort do not match the rating or price.

HettyB72

Room was good, only showering in (high) bath remains dangerous No elevator to the 2nd floor and no air conditioning but a fan Breakfast was sad, little choice and poor quality, dirty sticky floor in breakfast room Accommodation is fine within walking distance to Legoland

grahamec588

We booked a suite. Good- big bed, choice of pillows, jacuzzi, quiet, spacey room in good condition, ample parking, close to Billund airport, close to Legoland. . Bad- safe not working, no air con and electric fan broken, cleaning not standard and needs to be requested, no water in the room, kettle but no tea or coffee with it, single sink, no obvious ventilation in bathroom. Plus of special note, the breakfast was awful- solid scrambled eggs, nearly raw boiled eggs, plastic cheese, no fruit or salad, no fish. The worst hotel breakfast we’ve had in years.

Facilities Details

Free Parking

Free Wifi

Designated Smoking Area

Game Room

Kids facilities

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Terrace

Computer station

Free Parking

Free Wifi

Designated Smoking Area

Game Room

Kids facilities

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Terrace

Computer station

5 Available Room Types

Superior PLUS.

Heating

Non-smoking

Electric Kettle

Sleep comfort items

Laptop workspace

Blackout curtains

Tea/Coffee Maker

Hot Tub

Free Wifi

Extra Long Beds (> 6.5 ft)

Towels

Streaming service like Netflix

Hair dryer

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Iron

Daily housekeeping

Clothes Rack

Fold-up bed

Room service [24-hour]

Superior

Heating

Non-smoking

Electric Kettle

Sleep comfort items

Laptop workspace

Blackout curtains

Tea/Coffee Maker

Free Wifi

Extra Long Beds (> 6.5 ft)

Towels

Streaming service like Netflix

Hair dryer

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Entire unit wheelchair accessible

Iron

Daily housekeeping

Clothes Rack

Fold-up bed

Room service [24-hour]

Comfort PLUS

Heating

Non-smoking

Electric Kettle

Sleep comfort items

Laptop workspace

Blackout curtains

Tea/Coffee Maker

Free Wifi

Extra Long Beds (> 6.5 ft)

Towels

Streaming service like Netflix

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Hair dryer

Iron

Daily housekeeping

Fold-up bed

Room service [24-hour]

Standard

Heating

Non-smoking

Electric Kettle

Sleep comfort items

Laptop workspace

Blackout curtains

Tea/Coffee Maker

Free Wifi

Extra Long Beds (> 6.5 ft)

Towels

Streaming service like Netflix

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Hair dryer

Daily housekeeping

Fold-up bed

Room service [24-hour]

Comfort

Heating

Non-smoking

Electric Kettle

Sleep comfort items

Laptop workspace

Blackout curtains

Tea/Coffee Maker

Free Wifi

Towels

Streaming service like Netflix

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Private bathroom

Hair dryer

Daily housekeeping

Extra Long Beds (> 6.5 ft)

Interconnecting Room(s) Available

Room service [24-hour]

Facilities Details

Parking and Transportation

Free Parking

Front Desk Services

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Kids facilities

Business Facilities

Business Center

Common Areas

Game Room

Terrace

Cleaning Services

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Designated Smoking Area

Computer station