Koldingfjord Hotel

-Fine family room and beautiful, beautiful surroundings - Unfortunately, the pool was so cold that our children were freezing after a few minutes. Room service was very delayed despite ordering 2 hours in advance for the specified time. When the food finally arrived (after calling the reception), several things were missing, and the young employees had to go down to the restaurant repeatedly to get what was missing. - Upon check-out, we came across a car with a smashed side window. I am inquiring about video surveillance in the reception, and first the receptionist tells me that one of their subcontractors (a landscaper) dug up the parking space with a tractor (while the cars were parked there), and he came by and admitted that a stone must have hit our window and smashed it. We are inquiring how we should handle this in relation to the insurance. I get a very impolite reply that I shouldn't go on the road, and that she can only help with the name of the landscape gardener - and then I have to handle the rest myself. Koldingfjord took no responsibility despite the damage occurring on their property - and by their subcontractor. - Furthermore, it was pointed out that my husband's service dog had slept in the car at night (where it has a fixed home when it is at work). For the receptionist, it would just be to point out that it couldn't be in the room. Unfortunately again, completely unreflective! So instead of apologizing for the damage to our car, and helping to solve the problem (especially since Koldingfjords subcontractor drove without notifying us about the car - or trying to contact us when there was a dog in an open car). So we just got an impolite reprimand about "not getting on the road." A really annoying experience. This is unfortunately just a nice conference hotel and not a hotel for private stays with 4-star service!

We were traveling and decided to stop to sleep along the way. On paper, the hotel is attractive due to its location on the fjord. It is made up of various buildings and the entire property is truly enormous and, at first glance, very scenic. However, we stayed in a side building compared to the main one, which honestly evoked a ghostly, old atmosphere with strong references to what the property was in the past, namely a sanatorium first and a psychiatric center later. The room was large but the three beds were terrible. Average breakfast. A place with great potential but it should be seriously renovated. PS: in the building there are a series of paintings by the artist Leif Sylvester Petersen that accentuate the gloomy atmosphere. Not recommended for young families.

Everything was fine (including the weather)! A date misunderstanding was handled in the best way. Nice atmosphere and nice staff. Will definitely come again......................................................................