Sublime Samana Hotel & Residences

I stayed with my partner for 5 days. To prepare for my trip, I was inspired by the beaches, and the truth is that the beach does not disappoint at all. The hotel doesn't either. I find it super beautiful, super quiet, just what I was looking for. The room they gave us, I couldn't ask for more, very beautiful, spacious, and clean. I don't usually leave reviews for anything, and I have traveled a lot, but I would only say two things about the hotel. One of them is the price of water at meals; 11 dollars seems excessive to me, it was something that bothered me quite a bit, but well, I'm on vacation. And the other, and watch out, this is not the hotel's fault, but since it is so far from everything, there are no places to eat nearby. If you want to take a walk or eat somewhere different, you have to go to Las Terrenas, and the taxi ride costs 20 dollars each way, that is 40 dollars to go and return plus what you spend there, I also see that as excessive, and I repeat that it is not the hotel's fault. But maybe it is a handicap for deciding to stay there if you don't have a car. Maybe they should provide transportation or talk to the local taxi drivers there, I don't know, but it is definitely a handicap. Because the hotel is wonderful, it doesn't disappoint, but since the taxis are so expensive, well, it's a lot....

I booked a 2 bedroom casita with Jacuzzi. Upon entering the room we went to put some groceries in the refrigerator and it was filthy. Housekeeping had just finished cleaning the room but there was a layer of dirt and dust on every shelf of the refrigerator. They cleaned this quickly. When we toured the room I noted that the jacuzzi inside was dirty with sand the faucet was constantly running. We decided to make the most of it and enjoy the evening. The outdoor jacuzzi needed 2 hrs to get filled. We called while at dinner to have this jacuzzi filled and it did not happen We tried to use the jacuzzi inside and when we filled it the water completely drained within minutes. We also found a roach in the kitchen on our first night. I talked to the front desk and the next day we were moved to a new room. This was a bigger room but it was in WORSE condition. The kitchen had a toaster which we used. When I moved the toaster after using it about 10 cockroaches skittered everywhere. I had to kill them and cleaned the countertops. When I wiped the counters I found several dead roaches and roach droppings. The a/c in the living room in this unit did not work at all. Two of the televisions did not turn on because the remotes didn’t work so we had to switch back and forth to get them on. In the morning I found 2 more dead roaches in the living room and one of the bedrooms. That night we attempted again to use the jacuzzi inside this new room. We waited over two hours and the jacuzzi did not fill all the way. There was also weird stains in the tub of the jacuzzi. The room also had a washer and dryer which was great but the dryer didn’t work. The joke in my family became “nothing works” when we talked about anything regarding the hotel room. The food quality was TERRIBLE. the service in the ONLY open restaurant was fantastic but the quality of the food is not on par with a luxury resort. The people working in this area were the highlight of the hotel. There are supposed to be two restaurants and only the beach one was operating. The breakfast food was constantly cold. Almost like it was frozen and did not thaw. We ordered coffee and tea and both those cups were dirty. During lunch on one of the days we ordered a burger and fish tacos. The fish tacos were brown and inedible. The burger was completely raw in the inside. Again it seemed like it had been frozen and didn’t completely thaw. The gym was in very bad shape. One of the treadmills was out of order so I used the only other working tread. While I was using the treadmill it suddenly stopped and turned off. Where all of the free weights were I found several spots with rat droppings. This was one of the worst hotel experiences of my life. I spoke to the customers in the room above us and they had also asked to switch rooms because their water heater was not working.

Great accommodation, our "one bedroom" room was actually a very nice 2 bedroom apartment! Great clean expansive beach. The only open hotel restaurant is sensationally romantic right on the beach. The choice of dishes is manageable, the quality excellent. Unfortunately, the staff is not really committed and can't speak English (an exception). Hospitality is different. The prices in the Ala cart restaurant are very offensive, in addition to 28% tax. The gym is quite well furnished with contemporary equipment. With more "spirit" there is more to be gained in this great facility.