Finlandia Hotel

Our experience at this hotel was regrettably negative, mainly due to security and customer service issues. During the Christmas decoration, the hotel placed cottons on the floor simulating snow, which are slippery. Because of this, an elderly person suffered a fall. There was no signage that warned about the risk or indicated precautions, which we considered a serious lack in terms of safety, especially for older adults. Despite what happened, the hotel refused to take any responsibility, arguing that it was only decoration. Additionally, a decorative reindeer was broken during the incident. I voluntarily expressed my willingness to take responsibility for this damage; however, the hotel attempted to charge $45 for the alleged reindeer repair, when the same item — even in full set — can be found on the Internet for approximately $62, which we consider a disproportionate charge. This unempathetic and abusive attitude in customer service is what finally motivates me to leave this review. My initial intention was to resolve the situation responsibly, but the treatment received and the lack of concern for the safety of guests and the hotel staff themselves reflect poor management. Hopefully the hotel will review its security protocols and its way of dealing with this type of situation, prioritizing the well-being of people over the merely decorative. (They never offered their help or apologies to the elderly person who suffered the blow after the fall) — Unfortunately, our experience at this hotel was negative, mainly due to safety issues and poor customer service. During the Christmas season, the hotel placed decorative cotton on the floor to simulate snow, which turned out to be slippery. As a result, an elderly person suffered a fall. There were no warning signs or any indication advising guests to take precautions, which we consider a serious safety oversight, especially for elderly guests. Despite this incident, the hotel refused to take any responsibility, stating that it was only decorative. Additionally, during the incident, a decorative reindeer was broken. I voluntarily expressed my willingness to take responsibility for this damage; however, the hotel attempted to charge $45 for the supposed repair, when the same item — even as part of a complete set — can be found online for approximately $62, which we consider a disproportionate and abusive charge. This lack of empathy and poor customer service is what ultimately led me to leave this review. My initial intention was to resolve the situation responsibly, but the treatment received and the evident lack of concern for guest safety and even staff welfare reflect poor management. I sincerely hope the hotel reviews its safety protocols and customer service practices, prioritizing people’s well-being over purely decorative elements. (They never offered any help or apologized to the elderly person who was injured after the fall)

I like this hotel for the location, it is in a safe and quiet area with restaurants and a shopping center nearby, this time I found that the Rooms noise insulation is not so good and the bathroom is a little small, but the rooms are spacious and very clean, breakfast has good options,

The service is good and the location unbeatable; however, there are details to improve. The assigned room had no closet. Instead there was a kind of open support for hanging clothes. Toilet paper seemed the cheapest on the market (much better even at the airport) and I would have preferred a little more variety at breakfast.