Jw Marriott Hotel Quito

Nice hotel with great staff. Good selection of restaurants & excellent breakfast buffet. We enjoyed the pool, jacuzzi & garden area. Quito old town tour was very interesting & the centre of the earth monument about an hour away. We also did a private tour to Mindo Cloud Forest to feed the wild Hummingbirds from our hands which was wonderful & about 2 hours away - arranged by the hotel reception.

As a hotelier with an extensive luxury hospitality background, I rarely take the time to write reviews unless a team truly delivers something exceptional — and the team at JW Marriott Hotel Quito absolutely did. From the moment I arrived, I felt the difference in service culture. Ysubel at the Front Desk was genuinely outstanding and honestly reminded me of my days with The Ritz-Carlton. Her attention to detail, warmth, professionalism, and natural ability to personalize the guest experience were world-class. She consistently used my name throughout the stay, anticipated needs before I even had to ask, and what impressed me most was how she physically stepped out from behind the desk to personally hand over my room keys and welcome me properly. Those may sound like small details to some, but in luxury hospitality, those details define the entire experience. You can train procedures, but genuine hospitality and emotional intelligence cannot be taught easily — and Ysubel clearly possesses both. Marriott should take very good care of her, otherwise I may have to bring her to the United States and recruit her for my own hotel operations. I also want to recognize Front Desk Manager Luis, who elevated the stay from excellent to truly memorable. From the very first pre-arrival email I received, his communication was polished, proactive, and incredibly attentive. Throughout my visit, he remained fully engaged in ensuring every detail was handled flawlessly. At one point, I needed transportation to visit a local friend, and Luis personally coordinated the hotel vehicle, ensured the driver had the exact address and directions, and handled everything with the kind of precision and ownership you typically only see in top-tier luxury properties. What impressed me most about both Luis and Ysubel was not just professionalism, but genuine pride in service. Their ability to create warmth while maintaining luxury standards is exactly what separates great hotels from unforgettable ones. The property itself is beautiful, but people like Ysubel and Luis are the real reason guests return. Marriott International is very fortunate to have individuals like them representing the JW Marriott brand in Quito. An exceptional stay from beginning to end.

During our trip through South America this was by far the worst hotel we stayed in. However, I will start this review with the positives. Marco Guevara in the restaurant was superb (special thank you for the birthday cake), as were Joshua, Abraham and Xavier. The room was adequate but there is no towel rail for the hand towel and the bath plug did not seal. In addition the safe door opens in the wrong direction. On our last evening we ate at Raices restaurant. The soup was cold and had to be reheated. The sparkling water was warm. The turkey was pink and undercooked. The restaurant staff argued that it was cooked and it was only pink because of the seasoning. I asked for it to be cooked more but this was not possible. I did not eat the meat and after several members of staff had visited our table an offer was made to cook the turkey more. This was too little too late. I was then offered a plate of chips. We asked for decaffeinated coffee but it was only powder and not filtered. However, in your bedroom you can have decaffeinated filter coffee! Not sure why they cannot have a machine in the restaurant that provides the same coffee. Really not impressed with the service in this restaurant.