Naviti Resort Fiji

Whilst the stay itself was fine and the product and service very good, I have recently seen a charge to my credit card of FJ $250. This is a year after we visited and Naviti resort are saying that it is not their problem. They have failed to refund, failed to explain the charge and failed in their responses. there have been more than 20 COMMUNICATIONS ON THIS AND IT IS not RESOLVED!! This is such a shame, and we will not be back as a result. I have sent them a bank statement showing the amount FJ$250 charged on June 30 2026, and told them we were not there at this time, yet they incredulously state they have no record of this. One can only assume it is fraudulent.

We enjoyed our stay here but would we stay again... no. We stayed in the Garden Rooms interconnecting (431 and 432) which were good big rooms and bathrooms however were not the cleanest but it was fine. Door handle fell off at first touch but Maintenance were straight up to fix it. We had the All Inclusive package was great including drinks. Food was ok but a little repetitive at the buffet. The highlight was Bamboo restaurant. Bure Grill was nothing to write home about. The pool was freezing so only swam once. Take lots of snacks as the onsite store is expensive. Maui Bay is a short taxi away and the prices are not too bad. Book your incursions early (as soon as you get there) as they fill up really quickly. We missed out on doing ours because of this. Its a long drive from Nadi and a little isolated however the staff are lovely and the cocktails great.

I feel obligated to warn others before they spend thousands of dollars on what should be a relaxing holiday. We were only on day 3 of a 7-night stay and the way we have been treated by some staff has been absolutely disgraceful. We have been yelled at, reprimanded, ignored, and spoken to as though we were children rather than paying guests. The first incident occurred at the lunch buffet. We were seated at 11:58am and told by staff that it was perfectly fine to eat. Minutes later, another staff member came over, shouted at us, and aggressively shooed us away from the buffet. It was humiliating and completely unacceptable. The problems haven't stopped there. Despite repeated requests, we never received the hand towel and floor towel that were missing from our room. When exchanging towels after a full day of heavy rain, we discovered we had been issued the previous guests' towel card, which explained why we had only been given two towels instead of three in the first place. To make matters worse, a party of four somehow managed to charge lunch to our room despite us being on an all-inclusive package. We are still fighting for the charge to be removed and refunded. The fact that another group's charges could simply be allocated to our room raises serious concerns about the resort's processes. Perhaps the most disappointing aspect has been the attitude from some staff when ordering drinks or requesting assistance. We understand resorts are busy, but there is no excuse for making guests feel like an inconvenience or second-class citizens. The only reason this review isn't even harsher is because a handful of staff have been wonderful. Our housemaid was exceptional when helping us after our daughter became sick, showing genuine kindness and professionalism. Most of the restaurant servers have also been lovely. Unfortunately, the few good staff members cannot compensate for the repeated poor treatment, lack of customer service, and ongoing issues we have experienced. If you're an Australian family looking for a relaxing all-inclusive holiday, I would strongly recommend looking elsewhere. We saved hard for this trip and expected hospitality. Instead, we've been left feeling disrespected, frustrated, and incredibly disappointed. One star. We will not be returning.