Inter-hotel Volcanhotel

AVOID - Dishonest establishment and no sense of customer service (they even brush you off when you ask for explanations about their questionable practices) Reservation made online directly via their website for the end of September; I deliberately chose the "FLEXIBLE" option to only pay for my room at check-in (a paid option). The hotel naturally asked me for a credit card imprint, so that my room would still be paid for if I did not show up. Surprise a few hours later - no reservation confirmation email but receipt of a suspicious email with a payment link to pay for the room in advance. Hotel contacted by phone, and their response was as follows: too many abuses of unpaid reservations by other travelers, so a new policy has been put in place. According to them, the bank imprint does not allow them to charge customers if they do not show up (yet that is the whole principle of a bank imprint and it is written in black and white on their website, at the time of booking). A few days later, I contacted them via their contact form to get some explanations. I reiterate that I selected a paid option so as not to pay in advance and that I am now being asked to pay for the room in advance, price of the option included. 10 days later, still no response (and still none to this day). I finally obtained the managers' email address. After 48 hours, still no response; not even an email to say that my request has been taken into account and that it will be studied. I called the hotel a third time to find out what would happen if I did not pay in advance. I was told that the reservation would be canceled. I was brushed off when I started to bring up the bank imprint. To tell the truth, I could not even finish my sentence before I was already being told that the file was being followed up on but that they had no feedback (after 15 days, that is serious nonetheless). I particularly appreciate the last person I spoke to on the phone, who prefers to attack the customer who asks them for an account of this dishonest situation rather than wanting to work on the file. One immediately notices the commercial sense of this establishment and the staff in charge of customer service. I requested the cancellation of my room, which normally, if one follows the contract I signed, is free. Given their dishonesty from the beginning, I would not be surprised if they charged me the amount of the reservation anyway (even if they say it is not possible). In short, accustomed to hotels because I travel, this is the first time that someone has tried to swindle me in this way. This establishment will go down in history for the worst commercial practices that can be practiced by a professional. Bravo I guess, that is quite a performance.

The staff is very friendly; however, the TV in the room did not work (cable damaged), and no solution was proposed. The breakfast is poorly supplied, and all the products are industrial…

Chosen on TripAdvisor for the decor, we were not disappointed. Welcoming very friendly single room with nice decor. Value for money at the top