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Reviews from Guests

3.0/5

tripadvisor

95

Reviews

from real guests

S8352QEguillaumel

5

/

5

Great stay! The hotel is very nice, the rooms are clean and comfortable.

X5554OZdavidk

1

/

5

We booked 3 rooms for a family celebration. The performance was not up to expectations. Rooms under construction, breach of basic security conditions. Our remarks were met with total denial and aggression.

garcigalana

1

/

5

Disappointing. For a family event, we had booked 3 rooms at this hotel. It turned out that of the 3 rooms 2 were connected. This did not cause us any concern, however, this adjoining room, had no door, was unfinished, had no air conditioning, no bathroom, no toilet. There were no night lamps either. At the head of the bed a telephone box with visible cables... When we asked the owner (who smelled of alcohol at 6 p.m.) for a change of room, he was very aggressive and threatening, indicating that the hotel was complete and had done us a favor, that the room was perfect and that nothing happened because the cables were loose, and the room unfinished. Safety instructions were not present on the doors, nor were prices. However, it is an obligation. We saw on the internet that the rates were 70€ per night, however we paid 100€ per room. The photographs that are published on the internet, do not correspond to the reality of the room we were given as you can see in the photographs. We advise against this hotel in the hope that health services or other authorities will come and carry out an inspection of the establishment that clearly does not meet the standards. Décevant. For an événement familier, nous avions I booked 3 chambres dans cet hotel. Il s'est avéré que da 3 chambres 2 étaient communicators. Cela ne nous supposait aucun souci, cependant, cette chambre attenante n'avait ni climatisation, ni salle de bain, ni WC. Il n’y avait pas non plus de lampes de chevet. Lorsque nous avons réclamé au propriétaire (qui sentait l’alcool à 18h) un changement de chambre, il s’est montré très agressif et menaçant, indiquant que l’hôtel était complet et qu’il nous avait fait une faveur. Les consignes de sécurité n’étaient pas présentes sur les portes, les tarifs non plus. Il s’agit pourtant d’une obligation. Nous avons vu sur booking que les tarifs étaient de 70€ par nuit, cependant nous avons payé 100€ par chambre. Nous déconseillons fortement cet hôtel en espérant que les services sanitaires ou autre instance viennent faire une inspection de l’établissement qui n’est visiblement pas aux normes.

Facilities Details

Free Wifi

Coffee/tea maker

Designated Smoking Area

Vending machine

Baggage Storage

24-Hour Front Desk

Ski service

Daily Housekeeping

Garden

Laundry

Concierge Service

Facilities Details

Food & Drink

Vending machine

Front Desk Services

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Ski service

Cleaning Services

Daily Housekeeping

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Designated Smoking Area

Garden

Coffee/tea maker