Adagio Monaco Monte Cristo

Excellent stay at the Adagio Monaco Montecristo. We were there 5 times in 2025 and it’s still good: very welcome, clean and pleasant aparthotel. We also spent the holidays on site and everything was perfect for us. A sure value, we will return without hesitation and we highly recommend it!!

I recently stayed at Aparthotel Adagio Monaco Monte Cristo in Monte Carlo and had an extremely unpleasant experience that I feel compelled to share. At check-in, a receptionist named VICTORIA recognized that we spoke Russian and offered to assist us in our language. From the start, her tone was condescending and dismissive. She informed me of a €100 deposit, even though my stay was fully prepaid. Before arrival, there had already been several unexplained attempts to charge my card (€250, €380, and €150). When I politely asked why this new charge was never mentioned, she became rude, gesturing with her hands and insisting I “must do as she says.” Another staff member, HOSNI, approached when he noticed the tension. During their exchange, Victoria said in French, “these damn stupid Russians, you know how they are.” I speak French and was shocked and disgusted to hear such a racist remark. When I confronted her, she said nothing and walked away. Hosni apologized and tried to justify it, claiming the deposit was a “policy of the chain.” However, when I later asked staff at another Accor (ALL) hotel, they confirmed that each property sets its own policy and deposits must be approved by the guest — meaning I was both disrespected and misled. Adding to this, at check-in Victoria falsely told me that my booking did not include breakfast, even though it clearly did, as later confirmed by another colleague. It felt as though I was being denied a paid service simply because of my nationality. This experience was humiliating and completely unacceptable. To be treated with RACISM, DISHONESTY AND DISRESPECT the moment I arrived ruined my stay and left a lasting negative impression. I urge hotel management and Accor Group to investigate this incident, take appropriate action, and ensure no other guest experiences such treatment. I will never return to this property and strongly advise others to stay elsewhere.

It's the first time I've been so disappointed with a hotel in the Accor group. The price (300 euros a more than tristounet and rustic apartment for 4) is exorbitant compared to the modesty or even the pingrerie of the services: no shower gel in the bathroom, too small duvet in the sofa bed, a pillow missing for the latter, no kettle, a Nespresso coffee maker... but no capsule! Also, the view (or lack thereof) directly onto a building on a small street is quite sordid. Better not to expect to spend a romantic night in this soulless place. In addition, we get to four (and we pay for four) but only the bed of two people is made! Positive aspects of being objective: -The Welcoming staff is kind. The room was clean. Overall, this Adagio is less satisfactory than a Formula 1 when considering the unfavourable price-performance ratio. I don't recommend it.