Florella Croisette

Very unwilling to help with a booking made in error. I booked via booking.com and noticed within 15 mins I had made a booking for the wrong dates. That was entirely my fault and I accept that. I sent a request to waive the cancellation (With 15mins of booking) for the booking which is 5 weeks away. This was denied, I then called the property and was met with a string of flat "no's." I offered to pay a lesser amount to cancel, to move the booking dates, to move the booking to a credit instead. All no. Very very unwilling to help on a human to human level.

Stayed in the 2 bed apartment here, there was 3 of us. Fantastic modern facilities. Very clean. Location is absolutely perfect, walking distance to train station and all Cannes sights. We experienced no noise whatsoever, the windows are extremely sound proof. We couldn’t fault anything about the apartment. Communication with the Florella company was great, they always came back to queries. The security deposit and the way in which we were required to give credit card details (by clicking on a link which was sent by email) and the requirement to send on pictures of our passport ID’s did throw us a bit in the beginning but they are a professional company. I will seek out this apartment again if I ever return to Cannes.

My wife and I went to the French Riviera on honeymoon and stayed at the Florella Croisette for 4 nights everything was fine and no issues, The location is top, not noisy the apartment although small was enough for us as we really only slept there. There are MANY restaurants v close by. The staff in the office v helpful especially Clara. However, I was a little taken back that the " owner " wanted a copy of both our ID's before we could check in- not cool! I had already transferred the full payment way in advance, so this policy should be reviewed- Fraud is a huge problem in the world right now. Was v clean and tidy- so good job Team Florella- see you next time.