Rachel

My colleague upon check outs room was barged into, she was verbally abused and wasn’t fully dressed. Yet the male member of staff continued to raise his voice, continued to walked into to the room and invade her privacy. It was Appalling. And the female members of staff here should be ashamed to not see a problem with this.

Incompetence and irresponsibility is oq summarize this hotel for me. I made a reservation, I notified that I would arrive after reception closing hours, I sent the email to send me the link for payment of fees and bail. I paid! The lady on the phone said she was waiting for me to open the door for me and that she didn't need a code. I arrived at the hotel I called more than 150 times and no one answered me, I stood on the street with 12% battery at 00:00 with a child. Hotel trash!!!! Irresponsible!!!

After I checked in, I found urine stains on the mattress, plus what appeared to be feces stains, dirt and crumbs. I reported it to the front‑desk agent (blonde hair, black glasses – Katia). She said the hotel does not clean mattresses, that all rooms are the same, and that they only change the sheets. When I refused to stay on a dirty mattress, she offered a downgrade to another room but warned I couldn’t inspect the new mattress because that would require cleaning staff to be sent in. She refused to let me speak with a manager and refused to provide a refund. I attempted to reach management twice afterward and received no response. Bottom line: The room was unsanitary, staff were unhelpful, and there was no refund or follow‑up after I emailed the hotel management. I cannot recommend staying here.