Azur Cannes Le Romanesque

I was physically assaulted by the hotel manager, I fell to the floor, cut my finger and he broke my phone chain. I have been staying at this hotel since May 10th. After the check in I never saw anyone at reception ever since. Last night the code to the door didn’t work and I had to sleep outside, none of the phone numbers on the website worked and the email I sent bounced. I found out they had a partner hotel Jardin Croisette called them they said they would look into it and didn’t call me for hours, the next day I went back found a cleaning lady who got in touch with manager. I wanted a refund for last night and today since I could not stay there not knowing if the lock would not work again. The manager came at 2pm today refused to give me refund and I was physically assaulted by him, he took my phone, pushed me and I cut my finger in my phone chain. I am going to the police and suing your hotel. He called himself the manager and should be immediately fired. Please help me.

Terrible experience! No one had told me that they had automatic ill check I had to call through a nearby because having wi fi I could receive only when I was connected .. arrives the owner or who for it .. non-existent elevator, 2 floor I was on the first .. the air conditioning turned it on instantly is not even he knew how to do it, very hasty .. very noisy conditioner certainly not to sleep .. but it is a toschiba so very old .. the wi _ fi did not go told me wrong password, I did not use it, the TV signal, signal absent so nothing, the bathroom did not come down the water from the shower drain, maybe clean it?? Space for cosmetics etc. there was very old and small cabinet, bulb I had to wear makeup in the room because it did not go, bulb is broken.Cuff for hair non-existent, absurd in a 3star! Courtesy set so no comment.... very small bathroom a real hole! Non-existent wardrobe just a kind of open wall cupboard with 3 clothes hangers..3!!! Probably read French not even Queen, I asked at the beginning for a cup for coffee powder and gave me a glass without teaspoon and no water or Mimi bar .. Never seen such a thing! One star is too much!! Soundproofed rooms?? But where?? I could hear the neighbors first arguing then having sex , green etc .. slamming the head of the bed against mine, then laughing late at night until I punched the wall 4 times and as a good angry bloody Italian I made myself heard! Disco pum pum pum music all night until 5.00!!! I couldn't take it anymore!! I slept 4 hours because Check out is at 11.00.. I will ask booking for a refund, they gave me a room that did not fit into what they proposed, dirty walls moreover!! Recommendation to anyone!! Terrible!!

We intended to travel to Cannes at the end of September. But literally as we reached bag drop at Dublin Airport we received a notification that our flight was cancelled due to the inductrial strikes in France. There was nothing we could do except cancel our reservation at Hotel le Romanesque. I understand that most hotels have a cancellation policy whereby the fee is taken if the reservation is cancelled within 24 hours of arrival. However, on this occasion it was completely outside of our control. We simply asked for some empathy and understanding from the hotel. We also would have been grateful for a voucher to visit the hotel on another occasion if a refund was not possible. Instead, the hotel totally ignored all emails from us. A small bit of courtesy and decency is not too much to ask for. I normally try not to be too criticial when posting reviews on TA. But my experience of this hotel is not encouraging for others who may be thinking of booking.