Floreal

The hotel room was nice enough but the bathroom is a glass box which you can see in and out of, leaving very little privacy, which was a little uncomfortable as I was travelling with a friend. To make matters worse, the bathroom blind was missing (all the fixtures and fittings were there but no blind itself), so the whole room was lit up by streetlights all night, and daylight from sunrise onwards. We complained about this at check out (we only stayed one night and didn’t realise until we were going to sleep) and they didn’t seem to care very much at all and offered a feeble ‘I’ll tell maintenance’ but not really an apology. The above is such a shame as the hotel was very clean, the beds were comfy and there was a lovely lobby and patio area. The lady who checked us in was very friendly and helpful. The hotel is very conveniently located within walking distance to the train station and town, with a large supermarket next door. So there were many positives, but unfortunately I do expect a good night’s sleep when booking a hotel room, so this stay wasn’t acceptable to me.

Good location 10 minutes from the beach, clean rooms, good service, convenient parking

I booked a one-night stay at this hotel through a partner website. Within 12 hours of making the reservation, I noticed an error with the booking and immediately contacted the third-party website for assistance. I also called the hotel directly to try and resolve the issue as quickly as possible. During that call, I was told not to worry, that the hotel had received the request and that a refund would be processed. Unfortunately, that was the last communication I received from the hotel. Since then, the requests submitted through the third-party platform have simply expired without any response from the hotel. I have submitted additional requests, yet every single one has been completely ignored — not even the courtesy of a simple acknowledgement. The complete lack of communication and accountability has been incredibly frustrating and deeply disappointing. For a business in the hospitality industry, where customer service should be a priority, this experience has been shockingly poor. My reservation is not until April, but based on the way this issue has been handled so far, I am already dreading the prospect of staying here. If this is how the hotel treats customers before they even arrive, it does not inspire any confidence about the level of service guests can expect during their stay. I would strongly caution anyone considering booking here to think twice. Based on my experience so far, the customer service is extremely poor and not something I would recommend dealing with.