Mediterranee

It was our 4th stay. If last year we were disappointed, it must be noted that thanks to renovations we have rediscovered the hotel that had won us over the first year. Everything is clean! Large, well-equipped, and quiet room, cleaned every day. Super complete breakfast with fresh, local products. As for the meal at the restaurant, we really enjoyed it!! Secure underground parking. What more can I say: PERFECT! When is our 5th stay? Next year I hope...

very big and comfortable rooms, clean hotel, very welcoming and supportive staff. It's not my first time but for sure the experience is much way better than the previous, certainly my place when in Menton!

We stayed at the Best Western Méditerranée from July 11 to July 12. My spouse and I have been loyal customers of this hotel for over 4 years and we come here several times a year. Until now, we have always been satisfied, which is actually the reason why we kept coming back. Unfortunately, this time, our stay was a real disappointment. We were accommodated on the 2nd floor, which is much more dated than the rest of the establishment. The rooms deserve a real refresh. Upon our arrival, we noticed several cleanliness issues: dust, smudges, and drips on the furniture, as well as numerous visible marks in the room (photos provided). For a room at nearly €200 a night, we believe it is completely reasonable to expect a clean and well-maintained room. We therefore contacted the front desk, which sent up the housekeeping manager. Unfortunately, that was when our disappointment deepened. When I showed her a large drip on the nightstand, she did not even look at the spot I was pointing out to her. Instead, she showed me a chip on the edge of the furniture, explaining to me that it was simply the wood peeling. However, that was absolutely not what I was showing her. I had clearly pointed out the mark on the surface of the nightstand. I felt that they were more interested in justifying the situation than in acknowledging the problem. I also heard the manager say to her team: "The guest is not satisfied." However, it was not a question of satisfaction, but simply of cleanliness. We were not asking for anything exceptional, just a clean room, which seems to us to be the bare minimum when paying nearly €200 a night. The room was finally cleaned, but at no point did we receive the slightest apology. A simple "We are sorry, we will take care of this immediately" would have been more than enough. Instead, we felt like we were being treated as guests who were a nuisance, even though we were simply pointing out a real problem. It is a real shame, because we have always enjoyed this hotel and have been returning regularly with pleasure for over 4 years. Unfortunately, after this experience, and especially given the way our comment was received, we will not be returning. It is not just the state of the room that disappointed us, but the lack of consideration for loyal guests. Despite everything, we hope that this review will allow the establishment to improve the quality of its rooms and its service.