We are extremely disappointed by our experience at Hôtel Campanile Nice Centre – Acropolis and would not stay here again.
From the moment we checked in, the room did not reflect the standard advertised online. We found stained bedding, dirty and sticky walls, excessive dust, mould on the bathroom ceiling, poor ventilation, a dirty kettle and a room that fell well below the level of cleanliness we expected.
We reported the issues immediately and gave the hotel the opportunity to resolve them. Although housekeeping returned, the problems were not adequately addressed. The replacement bedding also had visible stains, and the room still did not meet an acceptable standard.
What disappointed us most was the way our concerns were handled. Rather than feeling listened to, we felt dismissed. One member of staff told us that contacting management would only be an emergency “if you are dead,” which we found deeply inappropriate and upsetting. When we later attempted to speak with management, we did not feel our concerns were dealt with objectively or professionally.
The condition of the room and the lack of ventilation affected our wellbeing during our stay. As someone with asthma and endometriosis, I found the environment particularly difficult, and neither of us slept that night. My travelling companion also suffered a severe migraine, which was made worse by the stress of the situation.
We documented the condition of the room with photographs and videos and raised our concerns immediately. Despite this, we left feeling that our complaint had not been taken seriously.
We appreciate that hotels can occasionally encounter maintenance or housekeeping issues. However, what defines good customer service is how those issues are handled. Unfortunately, in our experience, the response we received fell well below the standard we expected.
Based on our experience, we cannot recommend this hotel.
