Radisson Blu

On the day of our arrival, we were harassed completely unnecessarily by the reception staff regarding payment. Although a credit card was on file for the room booking that had more than sufficient funds, they demanded another card from us. We presented this one as well – with an available balance of over 30,000 euros. Nevertheless, this card was also not accepted by the employee. Instead, they sent us out to withdraw cash. We were told that there was an ATM right next to the hotel. In fact, we only found two ATMs in the area – both were out of order. In very high temperatures, we were out for a total of almost three hours trying to get cash. At some point, we were so exhausted and annoyed that we would have preferred to take the next flight and leave. Since we did not succeed in withdrawing cash, we finally returned to the hotel. There, another employee took care of the matter – and suddenly our card could be accepted without any problems and the payment could be processed! The whole previous ordeal was therefore completely unnecessary. At this point, it was still before 3:00 PM. Nevertheless, we had to wait until about 3:30 PM until we could at least occupy one of our rooms. Not a minute earlier. The second room was not yet ready and was only handed over to us about an hour later. When we entered the room, it smelled unpleasant and stale, as if it had not been aired out for a long time. Furthermore, there was practically no proper lighting. Only a small lamp next to the bed and the lighting in the bathroom worked. In the end, we even had to pack our suitcases for the return trip practically in the dark. The bathroom amenities were also completely unacceptable for a hotel in this price category: There was only one towel and just one half-used roll of toilet paper. It was also particularly alarming that a cleaning person entered my room while I was sleeping, even though the "Do Not Disturb" sign was explicitly displayed on the door. What ran through our entire stay was, above all, one thing: Unfriendliness, unfriendliness, and more unfriendliness. On Saturday, we left the hotel early. We did do a few things, but had absolutely no desire to return to this hotel anymore. We returned around 5:00 PM. We were so disappointed by then that we spontaneously decided to take a taxi to Port Grimaud – a place we already know from previous vacations. There, we booked a room at the Le Suffren Hotel and arrived around 9:00 PM. Laurent welcomed us there with such friendliness, warmth, and positive energy that for the first time since our arrival in France, we felt truly welcome and comfortable. We spent a wonderful evening and also the following day in Port Grimaud. It was not until late Sunday afternoon that we returned to the other hotel, because we had to leave for the airport on Monday morning around 5:00 AM. On Sunday, we therefore explicitly asked at the reception if they could order a taxi to the airport for us for the next morning. We were told that pre-booking was not possible, but that we should simply come to the reception ten minutes earlier on Monday morning. Then they would call a taxi for us. That is exactly what we did. And there, the next nasty surprise awaited us. The only employee at the reception suddenly explained to us that he could not do anything for us and would not call a taxi for us. We explained to him that we could miss our flight and urgently asked him for help. Instead of supporting us, he reacted ironically and dismissively and sent us away. All this in a hotel for which we paid a total of around 3,600 euros for the period from 08/14 to 08/17. The breakfast was also by far one of the worst I have ever experienced in a hotel – and I have already visited very many hotels, which is certainly also understandable based on my previous bookings. For 3,600 euros, we basically got nothing except a bed to sleep in: deficient facilities, poor lighting, inadequate room amenities, a disappointing breakfast, and above all, a service that was characterized by unfriendliness and a lack of helpfulness. After this experience, I cannot recommend this hotel under any circumstances. My conclusion: Never again. I can only advise everyone against staying there. For us, this stay was a complete disappointment and ruined a significant part of our vacation. Marianthi Nikolaidou

We had a three-day stay at the Radisson Blu Hotel in Nice on the Promenade des Anglais. This hotel was a complete disappointment. Given the very high prices charged here, the price-performance ratio is completely off, and after this stay, you in no way feel as if you had spent a relaxing vacation there. The rooms are in no way worth their price. The furniture is worn and partially stained; the toilet was not properly cleaned upon arrival. Moreover, the street noise from the promenade is so massive that spending time on the balcony is out of the question. Despite the exclusive price level, you have to pay significantly extra for the lounge chairs at the hotel's own private beach, which offers nothing special in terms of quality. They try to charge extra at every opportunity here. The tone at the reception is often condescending and not very service-oriented. As a guest, you rarely feel welcome or taken seriously. Since the pre-reserved payment was not debited, we wanted to pay by card on-site, which initially did not work technically (according to our bank, the error was not on our end). The receptionist sent us out in over 30-degree heat into the blazing sun to two broken or long-closed banks/ATMs. That cost us two hours of vacation time. The fact that the employee did not believe us that there was no bank or functioning ATM far and wide, and lacked empathy, was frustrating. Only another colleague was suddenly able to process the payment with the same cards without any problems. The key cards constantly failed, which made access to the room and elevator significantly more difficult. The problem was solved each time, but accompanied by unnecessary, condescending comments from the staff; at these prices, an absolutely unacceptable service. On the evening before our early flight (5:00 AM), we were firmly assured at the reception that someone would help us call a taxi to the airport in the morning, and that we should just come to the reception 10 minutes beforehand. We relied completely on this promise; otherwise, we would have taken care of a reservation ourselves the night before so as not to be unpleasantly surprised in the morning. When we stood at the reception on time the next morning, the employee supposedly knew nothing about it, said that calling a taxi wouldn't work here, accused us of lying that the employees from the night before had never promised that, and refused to help. It is sad: Even complete strangers on the street would have been more helpful with such a simple request than this hotel staff. Out of pure frustration over this unreliability, I then asked if he could finally call us a taxi now so that we could finally leave this hotel. He reacted angrily to this, accused me of a lack of respect, ignored us, and stared at his screen. I then asked him where the minimum respect had gone, both in that moment and throughout the entire last three days. Treating us so disrespectfully in this situation and also not wanting to help further, even though this was promised by an employee the night before and we had relied on it, is unacceptable. For any other normal hotel, this would not have been a problem. The restaurant was good and the service there was friendly, but that was unfortunately the only positive aspect of our stay. You pay an extremely high price here for a location that cannot make up for worn-out furniture, hidden costs, and unfriendly, unhelpful staff. After this stay, you feel anything but rested. We will definitely never visit the hotel again. This hotel is simply a rip-off.

Hotel was ok, condition of rooms not as on website. Needs to refreshed and fixed. Breakfast food quality not good.