Residence Nemea Le Lido

I will start with cons as they are quiet longer, this hotel was by far the worst stay we have ever had and we travel at least twice a year. The Ad claimed that the room would have AC and we stepped into a furnace with 36 degrees outside. The front desk guy confirmed we had AC ironically he came up with us and says “there is air coming out of the vent which was total lie” he promised a technician would come to fix it and nothing happened for three days then we went to the front desk again to pick up a portable AC. It worked only in one room and we supplemented with fans they gave us earlier. But in that heat wave of course i got sick. They compensated us with their lousy breakfast we ended up having breakfast again somewhere else. To enter the building u need to step out ur car to punch in a code to open a gate then drive to the garage to step out again from your vehicle and retype a different code. The. Again to access the elevator. We found this to be very inconvenient. They do not exchange your towels. You will have to reuse them then wash them in a washing machine located God knows where in the building. As for pros, location is ok if u have a rent car and it is walking distance to the walkway.

We stayed here for a few nights and found the location to be excellent. It’s just a short walk to the beach, train station and bus stops, making it really easy to explore the area. Getting into Nice was also very convenient, with an Uber back from Nice costing around €16. Unfortunately, we did have a few issues during our stay. The biggest problem was that the hotel changed the building access code without informing us. We arrived back at around 2:00am and couldn’t get into the hotel, with no security staff available to help. When we mentioned this to reception the following morning, we were told it was “impossible” to let guests know the code had changed, which felt dismissive and wasn’t the response we were expecting. On the other hand, the gentleman on reception when we checked out was very apologetic. The room was fairly basic, which is what we expected for the price. However, there were ants in the room and some mould in the shower that could do with being addressed. Overall, if you’re looking for a budget-friendly base and plan to spend most of your time out exploring, it does the job thanks to its great location.

According to the terms of our reservation, our room was supposed to be available starting at 4:00 PM. However, we were not able to access it until 10:00 PM, which was a six-hour delay, without any satisfactory solution being offered to us during this wait. Upon our arrival, we unfortunately found that the apartment was in a state of cleanliness that was totally unacceptable for a 4-star establishment. More specifically: * the bed was equipped with dirty sheets that had clearly already been used; * dirty and wet bath towels were left on the bed; * cigarette ash was present in several rooms of the apartment, notably in the toilet and the bathroom (photos as proof); * the kitchen was in an advanced state of filth, with numerous grease stains as well as trash still present. Faced with this situation, my friend went to the front desk to ask for a solution. She was told that no housekeeping intervention was possible, as the teams had already left. We therefore found ourselves with an apartment unfit for use upon our arrival, without spare sheets and without any real assistance. After insisting, the person at the front desk finally agreed to give us a clean sheet, while specifying that they would not make the bed and that it was up to us to take care of it. This response is, in our opinion, totally unacceptable regarding the services expected from a 4-star establishment. It is not the responsibility of guests to replace the cleaning staff or to ensure the restoration of a room that should have been clean and ready upon their arrival. Between the six-hour delay to access our accommodation, the dirty state of the apartment, and the lack of appropriate support from the staff, our stay was severely degraded and did not conform to the services for which we paid. In view of these shortcomings, we are requesting a commercial refund for our stay.