Splendid Nice

It’s unfortunate I’m having to leave this review, especially given the outstanding stay we had at the sister hotel of Hotel Splendid (The Gounod). Our check in process was smooth and we quickly accessed our room. We then went to each a quick lunch at the rooftop bar. Upon returning to our room about an hour later, there was a strong, pungent odor that smelled like chemicals (think hair relaxer). My husband and I tried opening the balcony door to ease the fumes, as they were beginning to make us feel sick (nauseous, headache, dizziness). First, I went to the front desk to request maintenance come investigate the source of the smell. Within 15 minutes, a tech showed up and said the source of the smell was coming from a clogged shower drain. As we had just arrived, we had not used the shower or the tub in the suite. He then said that the shower was unusable for the duration of our stay and left. I am skeptical that the odor was actually coming from the shower. While the technician was in the room, I had to sit on the balcony because I was feeling so unwell. Being 4 months pregnant, I was worried about harming my unborn babies. While sitting on the balcony with the door shut, I could still smell the odor that appeared to be coming from the HVAC system (compressor was right above my head outside). Meanwhile, the odor persisted. My husband and I went back to the front desk to ask if there were any other rooms available that we could relocate to. According to the front desk, there was not a single other room in the hotel. Instead of trying to help, they said if I was pregnant and didn’t feel good from the fumes that I should go get a room in a different hotel. I was appalled by the lack of concern and customer service. Luckily, the Best Western around the corner had a very comfortable, odor-free room that we were able to obtain for the night. That put us out DOUBLE the cost, as we had to pay for the uninhabitable room and the replacement room. The front desk advised me to email management about the situation. I sent them an email upon checking out on 7/19/26 and shared both my phone number and email to give them a chance to make this right. Upon writing this review, I have not heard from them via phone or email to address our issues. Being pregnant and vulnerable overseas, this treatment was deplorable. I advise anyone who is pregnant or might be bothered by strong odors and poor customer service to AVOID the Splendid Hotel and spend your travel money at one of the many other fantastic, accommodating hotels in the area.

1st experience and really delighted! Friendly and efficient welcome, room 424 perfect: cleanliness, bedding... a terrace. Relaxing pool and bar with very pleasant staff. Breakfast really complete.. everything is fresh and varied! And the plus, a parking lot at the hotel.. We will return with pleasure for a weekend.

We booked this hotel as a package with EasyJet. A couple of weeks before we went the reviews did not look good and we were concerned. Didn’t need to be! Room so clean, comfortable beds, beautiful towels, amazing aircon. Yeah, it’s a wee bit dated but the other bits made up for that. Fridge in the room with soft drinks, coffee and tea and a sweet wee balcony with two chairs, table and a sunbed. Breakfast was amazing every day, as were all the staff. We didn’t really use the roof terrace as the weather was super hot. Had a wee look at meuns etc and it did seem quite expensive. We would definitely book this hotel next time. We were in room 212. Can’t wait to go again. Thanks to all the staff for making our trip so nice.