Hotel De Gantes

3.0 / 5

•

1 Rue Fabrot

Reviews from Guests

3.0/5

105

Reviews

from real guests

AbdouMAB

Booked this French 4 stars hotel through hotels.com. we selected it because of its location. Description of the room was great and attractive. The reality upon checking was schoking. The room is facing the reception desk. Inside, it is small with no space to open two bags and the window is facing an appartment building from where you can be seen well and clearly so you have no option but to keep the curtain on the whole day no way you could enjoy daylight. There is no small desk where you can use a laptop. Beyond space, the second days the room was not made including the bathroom which was not refurnished with fresh towels and toiletries, not to mention the bed not being done properly. We had to call and protest to get fresh towels and small shampoo. Staff is kind of apologizing and understanding our deception by telling us that they don"t have any other room to move us in. But did not make our stay any better. In the corridor the smell from the restaurant kitchen was adding to our discomfort. At the end the young receptionist told us they will ask hotels.com to refund us part of the paid price almost US$ 200/night. Will not use these hotels.com in the future as they apparently don't check what they sell.

damisanella

Our experience at this hotel was very poor. The entrance to the hotel was barely visible and full of motorbikes and beggars in the front. We arrived and were met with the cleaning staff vacuuming and mopping the reception. The staff were not very prepared nor helpful. We asked if it was possible to stay another night and first were told yes and the morning after no. The rooms are not at all comfortable the only positive feature being the terrace and perhaps the location. No satellite tv channels. I would give it two stars.

Ginnyweir

Staff's English is quite poor. My shower poured all night and couldn't be fixed. Tried to change rooms and they took me to someone else's that was occupied at midnight. Booked suite, got room. Advertises expresso maker in rooms. Learn that only some rooms have expresso maker. Mine didn't even have instant coffee. Stayed here before and was okay. I will never, ever stay here agin. I travel frequently. What an awful experience. Can't wait to leave. I have stayed at some very pleasant hotels in Aix.

Facilities Details

Free Wifi

Sauna

Laundry

Baggage Storage

Meeting stationery

24-Hour Front Desk

Wired Internet

Braille and tactile signage

Turkish/Steam Bath

Smoke-free property

Elevator

Valet Parking

Concierge Service

Free Wifi

Sauna

Laundry

Baggage Storage

Meeting stationery

24-Hour Front Desk

Wired Internet

Braille and tactile signage

Turkish/Steam Bath

Smoke-free property

Elevator

Valet Parking

Concierge Service

5 Available Room Types

Room

Non-smoking

Sleep comfort items

Iron

Soundproof

Air Conditioning

Blackout curtains

Minibar

Bathtub or Shower

Free Wifi

Tea/Coffee Maker

Telephone

Desk

Toiletries

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Bathrobes

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Bathroom

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Suite, 1 Queen Bed, Terrace

Balcony/Terrace

Smoking allowed

Sleep comfort items

Iron

Soundproof

Air Conditioning

Blackout curtains

Minibar

Bathtub or Shower

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Telephone

Desk

Toiletries

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Bathrobes

Free Toiletries

Hair dryer

Bathroom

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Standard Room, 1 Queen Bed

Smoking allowed

Sleep comfort items

Iron

Soundproof

Air Conditioning

Blackout curtains

Minibar

Bathtub or Shower

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Telephone

Desk

Toiletries

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Bathrobes

Free Toiletries

Hair dryer

Bathroom

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Deluxe Apartment, 2 Bedrooms

Non-smoking

Sleep comfort items

Iron

Soundproof

Air Conditioning

Blackout curtains

Minibar

Bathtub or Shower

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Telephone

Desk

Toiletries

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Bathrobes

Free Toiletries

Hair dryer

Bathroom

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Junior Suite, 1 Queen Bed

Smoking allowed

Sleep comfort items

Iron

Soundproof

Air Conditioning

Blackout curtains

Minibar

Bathtub or Shower

Daily housekeeping

Free Wifi

Tea/Coffee Maker

Telephone

Desk

Toiletries

iPod dock

Towels

Interconnecting Room(s) Available

Slippers

Bathrobes

Free Toiletries

Hair dryer

Bathroom

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Facilities Details

Pool and Spa

Turkish/Steam Bath

Sauna

Parking and Transportation

Valet Parking

Front Desk Services

Baggage Storage

24-Hour Front Desk

Concierge Service

Entertainment and Family Services

Meeting stationery

Smoke-free property

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Wired Internet

Miscellaneous

Braille and tactile signage

Elevator