Reservation made through Hotel.com, so everything should normally be done correctly.
Upon arrival, everything goes well; we are given our room (so-so), but that's okay, it's only for one night.
We settle in and go out for our concert.
We decide to return around midnight, and there, to our surprise, another person at the reception tells us that our room is no longer ours and that we must leave the premises, that nothing was ever reserved by Hotel.com, and that the person who gave us the room at noon made a mistake.
It should be noted that the staff, while we were away, collected our belongings, rummaged through our bags, and placed them in a room where anyone could have stolen them as it was unattended (car key inside...).
There was no understanding in front of our dismay at finding ourselves in Marseille on the street in the middle of the night with all hotels full due to the BAD BUNNY concert.
The abject staff tells us again that they do not work with Hotel.com despite our reservation confirmation.
We decide to call Hotel.com; this lasts more than an hour, and in the end, no solution is found, the call cuts off, and then the phone battery dies, so we are forced to hit the road in the middle of the night.
All of this raises questions for me; having booked my room in September 2025 for July 2026, did they want to make money by renting it out at a higher price because of the concert?
In any case, no recommendation; if I could give ZERO...
