Best Western La Mare O Poissons

This is 0 star review. We arrived at 10.15 pm to find they had overlooked my online booking. Producing the email booking confirmation made no difference as there were no available rooms. The male receptionist was unhelpful and unapologetic.

Beware Best Western hotel Ouistreham! We booked our room 6 days in advance having used the Hotel Website. We chose the non refundable price . They e mailed a few house later and said 'we dont take pets' I saw no such warning when I booked (and having stayed at the Negresco and Chevre D'or and other such wonderfully accomodating French Hotels naturally assumed they did!) I immediately replied and said - OK , we will book another hotel. Imagine our surprise when 3 days later the hotel sent a message to our e mail but addressed to different people (!) saying how much they were looking forward to seeing us! again i immediately replied saying 'NO! you told us we could not stay because we have a dog and we now booked elsewhere' Nothing from the Hotel until the day before our arrival when we received another standard message addressed to another family (!) saying how much they were looking forward to our stay. I rang this time and the lady I spoke to simply refused to discuss the matter and said there was no way they would give us our money back. Its against Hotel policy - you took the Non refundable option so forget it. Best Western head office France to whom we complained said they appreciated our furstration but that Best Western are franchise hotels (who knew that?) and each one had their own policy so they could not help. So our money was stolen -

A very good restaurant experience; I had a preconceived notion because it is a hotel with a restaurant. We had a very good dinner at an unbeatable price. We had the non-alcoholic house aperitif, very good, and then mackerel fillet and raspberry, leeks, hearty and very well cooked, a treat. The dessert was very generous; my companion could not finish his rice pudding and for me, a French toast with a lot of flavor. The staff is welcoming, attentive, and very kind.