Belle Isle Sur Risle

We stayed for a week at this establishment in August, hoping to spend a pleasant time as a couple. Unfortunately, our stay was a total disaster. Upon our arrival, we were greeted by a Béné from accounting and her particularly unpleasant, bitter colleague, who never stopped making the stay unpleasant. We were very surprised by the attitude of these two managers, who seemed particularly jaded and little concerned about the well-being of their guests. We had the feeling that they were there more to enforce constraints than to make the stay pleasant. Regarding the room, we were on the 4th floor, without an elevator. The air conditioning leaked for the entire duration of the stay and never really worked. The bathroom, located under the roof, makes it difficult to take a shower normally: you have to stay seated in the bathtub to wash yourself. Given the price paid per night, the value for money is simply disappointing. At this rate, you might as well sleep at a campsite in Mulhouse. Fortunately, the young servers were there to raise the bar: smiling, pleasant, available, and very helpful. They are clearly the ones who saved part of our stay. They actually deserve more responsibility, because they seem to have a much better sense of hospitality and service than the establishment's managers. An experience we will never repeat!!!

Avoid this hotel — false advertising and appalling treatment On arrival we carried our luggage up three flights (no elevator) only to find our room was already occupied. Back at reception, staff casually told us to wait an hour by the pool. We were then given a different room whose bathroom was so cramped under a sloped ceiling that I couldn’t stand upright and there was no shower — only a bathtub you had to sit hunched in. This directly contradicted the photos on Booking.com showing a normal bathroom with a shower. Staff insisted this was what we’d booked and offered no compensation for paying nearly €200 for a room with no working shower. They promised a “free upgrade” to a proper room the next day, told to vacate by 9am with the new room ready at noon. We returned at 4pm — room still not ready, told to wait another hour in the lobby. When we asked for our luggage back to find another hotel, staff threatened to lock the gate and call security. We were also forced to pay upfront, as if we weren’t to be trusted. Disorganized, dishonest, and genuinely intimidating. Would not recommend

Very beautiful setting. Beautiful property. As for the meals, they need to be reviewed; poor presentation for a 4-star hotel. Half-board menu. Exchanged fish plate for prawns.. bad presentation and an 8€ surcharge for the change. Very expensive wine list, lowest price Riesling 39€ per bottle. 17€ Aperol... outrageous Rooms don't all have showers...but bathtubs with shower heads. ... On the other hand, the staff, whether it's the reception, the servers, or the cleaning staff, everyone is friendly, attentive, and helpful.