Mercure La Rochelle Vieux Port Sud

4.0 / 5

•

Quai Louis Prunier

Reviews from Guests

4.0/5

122

Reviews

from real guests

Q3262CXmikem

We booked 2 rooms in the evening of Monday 20th July for that night at the Mercure in the old harbour of La Rochelle when we realised we would not be able to get further north in France that night. We booked through the Acor app, received email confirmation of the booking and could view it in the Acor app. When we arrived at the hotel at approximately midnight the reception staff could find no record of the booking. They would not take the Acor app or email as evidence. They simply kept checking their laptops and not finding the booking. Their apologies were very superficial and basically a shrug. It was only after we asked that they started to look to see if they had any spare rooms. It then took almost 45 min for them to check. We arrived tired and disheveled and they didn't want to help, frankly it was only when they saw the type and colour of our credit card that they suddenly started showing any interest in us, shockingly snobbish behaviour. After that they were suddenly apologetic. After we finally got into our rooms we discovered, for all it's style the walls were so thin you could hear people walking barefoot around the next room. Plenty of other, better hotels in La Rochelle, avoid. At 3:30am I received an email apparently cancelling my original booking, the one the receptionists couldn't find.

ChampagneR_13

Very well located right near the train station, the tourist office, and the aquarium. With the shuttle that goes to the port, you can do everything without a car. . Very pleasant swimming pool (NB: difficult to access for elderly or less mobile people: no handrail for the steps and the first step is high. but for the rest, it is sunny from the morning, you can swim well and the cleanliness is perfect). Well-appointed outdoor terrace with shaded areas.. The breakfast is extremely varied. (only downside, the large number of guests...!) The room is well air-conditioned. (NB: no minibar in the standard rooms, however). We appreciate the environmental preservation details (water fountain on the floor. Bottle to fill in the room. Kettle and tea) Excellent welcome from all the staff, whom we warmly thank for having taken our requests into account with great kindness and smiles that are a pleasure. We will return.

K-pilastra

I stayed at this hotel for a Seminar and everything was really very good, the room spacious, clean, and opening onto a private terrace. The bedding was excellent but the most memorable part was the breakfast, which has all the makings of a brunch! Everything was very good and of high quality

Facilities Details

Pool

Free Wifi

Spa

Coffee/tea maker

Fitness Center

Babysitting/Child Services

Parking (limited spaces)

Bicycles

Braille and tactile signage

On-site accessible self parking

Bicycle Rental

Ticket Service

Toiletries

Visual alarms in all public hallways

Laundry

Elevator

Accessible route to the registration desk

Proposal spot

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Terrace

Shops (on site)

Boating

Outdoor Pool (seasonal)

Smoke-free property

Snack Bar

Self Parking

Desk/workspace

Computer station

Pool

Free Wifi

Spa

Coffee/tea maker

Fitness Center

Babysitting/Child Services

Parking (limited spaces)

Bicycles

Braille and tactile signage

On-site accessible self parking

Bicycle Rental

Ticket Service

Toiletries

Visual alarms in all public hallways

Laundry

Elevator

Accessible route to the registration desk

Proposal spot

Baggage Storage

Business Center

24-Hour Front Desk

Daily Housekeeping

Terrace

Shops (on site)

Boating

Outdoor Pool (seasonal)

Smoke-free property

7 Available Room Types

Room, 1 Double Bed, Terrace

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Satellite Channels

Blackout curtains

Desk

Free Toiletries

Cleaning Products

Toilet

Visual alarm

Kids shampoo

Toiletries

Air Conditioning

Room service [24-hour]

Mirror

Non-smoking

Tile/Marble floor

Iron

Soundproof

Laptop workspace

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Shower

Private bathroom

Hair dryer

Roll-in shower

Clothes Rack

Free bottled water

Junior Suite, 1 Double Bed with Sofa bed, Harbor View

Junior Suite, 1 Double Bed with Sofa bed, Harbor View

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Satellite Channels

Blackout curtains

Tea/Coffee Maker

Desk

Free Toiletries

Cleaning Products

Toilet

Visual alarm

Kids shampoo

Toiletries

Air Conditioning

Room service [24-hour]

Mirror

Non-smoking

Tile/Marble floor

Iron

Soundproof

Laptop workspace

Bathtub or Shower

Wardrobe/Closet

Daily housekeeping

Free Wifi

Towels

Telephone

Minibar

Shower

Private bathroom

Bathrobes

Hair dryer

Roll-in shower

Clothes Rack

Free bottled water

Room, 2 Twin Beds

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Satellite Channels

Blackout curtains

Desk

Free Toiletries

Cleaning Products

Toilet

Visual alarm

Kids shampoo

Toiletries

Air Conditioning

Room service [24-hour]

Mirror

Non-smoking

Tile/Marble floor

Iron

Soundproof

Laptop workspace

Wardrobe/Closet

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Shower

Private bathroom

Hair dryer

Roll-in shower

Clothes Rack

Free bottled water

Privilege, Room, 1 Double Bed, Balcony

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Satellite Channels

Blackout curtains

Desk

Balcony/Terrace

Free Toiletries

Cleaning Products

Toilet

Shower

Visual alarm

Kids shampoo

Toiletries

Air Conditioning

Room service [24-hour]

Mirror

Non-smoking

Tile/Marble floor

Iron

Soundproof

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Private bathroom

Hair dryer

Roll-in shower

Clothes Rack

Free bottled water

Room, 1 King Bed

Heating

Sleep comfort items

Close-caption TV

Electric Kettle

Satellite Channels

Blackout curtains

Desk

Free Toiletries

Cleaning Products

Toilet

Shower

Visual alarm

Kids shampoo

Toiletries

Air Conditioning

Room service [24-hour]

Mirror

Non-smoking

Tile/Marble floor

Iron

Soundproof

Laptop workspace

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Private bathroom

Hair dryer

Roll-in shower

Clothes Rack

Free bottled water

Facilities Details

Pool and Spa

Fitness Center

Spa

Outdoor Pool (seasonal)

Parking and Transportation

Parking (limited spaces)

Bicycle Rental

Self Parking

Food & Drink

Snack Bar

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

Entertainment and Family Services

Babysitting/Child Services

Smoke-free property

Business Facilities

Business Center

Shops

Shops (on site)

Common Areas

Terrace

Cleaning Services

Laundry

Daily Housekeeping

Internet Access in public areas

Free Wifi

Miscellaneous

Bicycles

Braille and tactile signage

On-site accessible self parking

Toiletries

Visual alarms in all public hallways

Elevator

Pool

Accessible route to the registration desk

Proposal spot

Coffee/tea maker

Boating

Desk/workspace

Computer station