Residence Nemea les Roches

The residence is ideally located in a charming, very pleasant village. Easily accessible on foot. The procedure for self-check-in works well and the welcome at the reception for administrative formalities was perfect. In the accommodation, the cleaning was not optimal, dust bunnies in the range hood, spider webs on the ceiling, and dishes not always clean. The bathroom sink was clogged, but the maintenance services are responsive. Lacks a bit of parking space and perhaps consider a patio umbrella or an awning for the outdoor part of the accommodation where the dining table is located. The refrigerator is a bit small for accommodation made for 4-6 people and there should be a bit more storage for food items. Despite this, we are delighted with our stay and the residence's amenities, pools, and gym are appreciated.

The + Very friendly staff, swimming pools and the gym are very appreciable, the residence which is located 800 meters from the town center and the sea. The - decent accommodation except for the bed which is perhaps the least good part of the apartment. The terrace was in a draft. (in the evening there was too much wind to sit there.) However, good size and good view. The 50-minute wait to check into the apartment was not to our liking. Regarding the town of Saint Pol De Léon, a beautiful place but which lacks a bit of life for a month of July, we discovered, however, beautiful places like Roscoff and the sand route

To the attention of the Goélia Group Management, I have just returned from a one-week stay at your establishment formerly managed by the Nemea Group. While I would like to stress at the outset the professionalism and quality of the hospitality of the team on site, which was exemplary, I would like to express my deep dissatisfaction with the changes in commercial policy induced by your takeover. At Nemea, access to the sauna was an included service, an integral part of the service sold. What was not my surprise to discover that Goélia has chosen to make this service pay, at rates that I consider exorbitant, even shameful: 15 € for a single person and 21 € for two people for a paltry one hour. For comparison, these rates reflect the full-day price of a high-end aquatic complex. Charging such a sum for a single sauna hour is an abusive business practice for a holiday home. The argument that has been put to me, namely that television should be free as compensation, is totally inadequate and out of step. A wellness and relaxation service (the residence's major selling point) is not replaced by access to television channels, a service that has become a free standard for almost all your competitors. This choice to “profitably” each equipment at the expense of the customer experience greatly degrades Goélia’s image. This is a net decrease in service quality compared to the previous management. I hope that this return, shared by many residents, will encourage you to reconsider these rates or to reinstate access to the sauna in the price of the stay, in order to remain consistent with the standing you claim to offer. Waiting to read to you, Sincerely,