Le Cygne
4.0 / 5
2, Rue du Cingle, 24260






Reviews from Guests
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4.0/5
134
Reviews
from real guests
W8084GFpauld
1
/
5
I stayed at this property because the accommodation was arranged in connection with a wedding. The hotel knew that a group of guests would arrive that day. Apparently, this was not enough to trigger the bold idea of opening the establishment effectively.
When I arrived, there was no one to greet me or to let me in. I was only able to access the hotel thanks to other guests who were there. No one to give me a room, no one to explain anything, no welcome, no real check-in, no visible staff to manage arrivals. I had to leave my luggage behind the front desk, then I discovered that my keys were in plain sight, next to my name. In practice, I had to register myself.
This should already have been unacceptable. What followed was even more so.
Instead of acknowledging that the hotel’s organization had failed, management called me at the exact moment the marriage began, to speak hostilely and unreasonably about what I was or was not allowed to do. I explained that the ceremony began. The call still made me miss the start of an event for which I had made the trip. Missing a wedding party because a hotel is unable to handle its own arrivals is a remarkable level of absurdity.
The departure proceeded in the same way: no one on site, no exchange, no visible staff. I left the keys and left. Throughout my stay, I never met the owners, managers or anyone who was supposed to run the hotel.
It was not a rustic experience full of charm. It was a building with no real management, where the keys are left in plain sight, where customers have to improvise, and where management seems only available when it comes to blaming the customer for trying to solve the problem she created herself.
I would not recommend this hotel to anyone expecting a minimum of skill, a secure check-in procedure, or just the actual presence of staff.
nicolasgW3413IE
5
/
5
I recommend because quiet hotel, clean, quality bedding and very good restaurant. Just 2 starters, 2 courses and 2 desserts but of very good quality. And in case (like me) one is difficult the boss is very accommodating.
S7518ITmarcl
3
/
5
Hotel a little old, but good for one night we will not complain too much. Parking at the back of the hotel with somewhat restricted access, so parking on the public parking in front of the hotel. Breakfast, really very light. As a roommate I had bugs, not cool, dirty bath very small but operational.