Kyriad Mulhouse Centre

Hotel needs renovation. Cleanliness needs to be reviewed. Room across from a bar rooftop, very noisy, which closes at 12:30 AM. We couldn't find a clean table at breakfast, everything was missing, no more fruit, no more yogurt.

This is the third time I find myself in a room without air conditioning (30 degrees), and quite a few guests were coming to complain for the same reason to the poor young man (Ramzy) who was doing his best to try to accommodate everyone by providing fans (unfortunately ineffective) or offering rooms on the opposite side. I used to come regularly with my company Rector, but unfortunately, that's over in the summer. Additionally, I had to move to another hotel to be able to sleep.

Reservation for one night. Arrival at the hotel, check-in: the room is located in the attic. As soon as we entered, a feeling of warmth overwhelmed us despite the noise of the air conditioning. After checking, the air being expelled is warm and the temperature in the room is 30 degrees. We return to see the receptionist (very nice) who informs us that the air conditioning is broken. We ask to see the manager to inform him that we cannot keep the room and to request a refund. He is absent, the receptionist cannot make this decision. We request a written statement indicating that the air conditioning is broken (throughout the hotel!). After contacting by phone, the manager refuses!!! The manager's role was to be present and to take responsibility towards the customers!!!! We found another hotel on our own.