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Reviews from Guests

3.0/5

tripadvisor

641

Reviews

from real guests

willcG4920SR

5

/

5

Great park for taking wedding photos, very well maintained

lagreslechristian

4

/

5

Very good welcome, a very beautiful establishment with a lot of charm. Refined cuisine.

tbsu

1

/

5

I am usually much more forgiving and I avoid bad critics. But this one crossed all boundaries. Not only the receptionist did not take responsibility he also made a full theater as if I am the "bad guy". Here is a masterclass of awful hospitality! If you enjoy paying premium prices to experience a 1-star hostel, this is the spot for you. For starters, there is no elevator, which is “fantastic news” unless you happen to have knee problems and can't climb steep stairs with luggage. Once you make it to the second floor, don't expect a hot shower. Instead, you'll get the full theatrical performance of "Wait 20 minutes with the water running!" and "But the water IS hot!" when it is, in fact, standard cold tap water. The resolution offered? "Come with me to the basement shower." When I sensibly refused, the receptionist's customer service instinct was to shut the lights off on me, leaving me to navigate an unknown stairwell in pitch darkness. I guess they saved the budget for the shower shampoo, which is a stunning 1-star quality brand. Breakfast was equally “delightful”. Ordering an omelet gets you a massive sour face from the waiter, and if you want a basic hard-boiled egg, prepare for a fun DIY project. But for the photo, they show you a misleading white table maps. Need help at night? You are completely on your own. If you try using the archaic, dusty prop of a room phone to call the desk, you'll get silence. To actually reach the receptionist, you have to walk down the stairs, knock on the door, and wake the poor man up from the lobby floor, where he locks himself with a long security bar. The staff clearly strives to do the absolute bare minimum, if that. The receptionist considers it a massive personal favor to speak English, and when I dared to complain about the cold water, he threatened to speak only in French. Fun. Do yourself a massive favor and stay away.

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