CROWNE PLAZA

We stayed at this hotel for two nights. Without going into specifics, we were not received in a very friendly manner at the check-in. Everyone knows that the first 30 seconds of facetime sets the baseline for good or bad service. The front desk agent loosened up and became friendly afterwards, but still. The hotel has huge potential due to its central location, its spacious rooms and size. It’s on the edge of being run down, and an overhaul and general upgrade would provide substantial value. The breakfast buffet offers an attractive range of products, and we learned that the current “not so effective layout” will be rearranged and upgraded within the next couple of years. Other ratings point out the lack of basic quality bathroom amenities. We agree, as the industrial products we found hanging on the wall underline the wrong direction this establishment is heading. Our stay was good, not excellent.

Disappointing. Great location but old hotel. Carpet clearly faded. Stains everywhere in the room and in the hallway. Bar barely sufficient. Over priced and over rated.

I have been a regular at this hotel for 10 years, and I continue to choose it for its cost-benefit ratio. It has positive points that still tip the scale in its favor: unbeatable location, spacious rooms (a rarity for hotels in downtown Toulouse), good climate control (even during a heatwave, the air conditioning was excellent). Good bed, good pillows, good overall cleanliness. Spacious and functional bathroom. Cons: -Poor service at the reception. Not very friendly, not very helpful. I wouldn't want to be too specific, but there really is no attentive or professional service. -The breakfast is disorganized. At key moments, products are missing, and the staff is insufficient. -The facilities have not been renovated in the 10 years I have been coming here. Everything remains exactly the same. -The bathroom products are nonexistent and of low quality (a bottle of shampoo that looks like detergent, and a bar of soap). Most of the issues I point out seem to stem from poor management and neglect. It doesn't cost much money to fix them, but there seems to be little interest in improving the hotel. In short, I believe it is a hotel with infrastructure that could make it one of the best in Toulouse, but with very poor management that will likely worsen. It's a shame because little by little it will continue to degrade until it becomes ineligible if it continues down this path.