Hotel Hermitage

Loved to stay at this little hotel in Mont Blanc. Interior is beautiful and cozy, Breakfast is delicious and the staff extremely helpful. Waking up on the morning listening to the cows with bells walking in the mountains add another layer of relaxation.

We did not stay at this hotel, but unfortunately had an extremely disturbing encounter with a woman who appeared to be the owner or manager. I feel compelled to share our experience because we were genuinely shocked by the way we were treated. This past Saturday, my boyfriend and I were on our way to an event nearby. We had an address, but when we arrived, our GPS left us unsure which building was our destination. As we were running late, we were also looking for somewhere to park. We saw two women outside the hotel and stopped briefly in what appeared to be a temporary parking space for guests, simply so my boyfriend could ask for advice about where to find parking. We knew we could not park there and had no intention of doing so. Instead, a woman immediately confronted us, shouting aggressively. My boyfriend calmly explained the situation, but she continued shouting and became increasingly hostile. When he asked her to calm down, she mocked and imitated the way he was speaking. The situation then became genuinely frightening. She walked directly towards my boyfriend and stood extremely close to his face, to the point where we both thought she might physically attack him. We later understood that she may have had previous problems with people parking there without permission. We completely understand how frustrating that can be. However, that had nothing to do with us. We were simply asking for help and would have moved the car immediately if a guest needed the space. At one point she told us, *“On ne fait pas comme ça chez nous”* (“We don't do things like that here”). We explained that we also live here and have done so for 10 years. She then insisted that it was “her home”, despite this being a hotel and us being on a public street. Another person, who we assume was her husband or a colleague, eventually came outside after hearing her shouting. He seemed more reasonable, but unfortunately did not manage to de-escalate the situation. We eventually realised there was no possibility of having a calm conversation, so we got back into our car and left. I have never experienced anything remotely like this from another person, and certainly never from someone representing a hospitality business. The level of hostility and aggression towards complete strangers who were simply asking for help was genuinely shocking. Even though we were not paying guests, basic kindness, courtesy and willingness to help should apply to everyone, not only to paying customers. After looking at other reviews, it unfortunately appears that we may not be the first people to experience this kind of behaviour. That makes the experience even more concerning. I sincerely hope that she gets the help and support she needs, and that no other guests, employees or strangers have to experience this kind of behaviour. We hope the hotel itself can otherwise continue to be a pleasant place for its guests. However, this encounter left such a strong and deeply unpleasant impression on us that we will strongly advise our friends, family and clients not to stay here.

A perfect experience in every way. The room was magnificent, the staff adorable, the homemade breakfast buffet is more than excellent. And what a joy to go to the garden at the end of the afternoon to have a sauna. We came here to celebrate our tenth wedding anniversary and everything was perfect!