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Unfeeling Customer Support & Zero Flexibility ​I contacted customer service during a sudden, critical personal emergency to request a brief grace period on my cancellation window while navigating the crisis. Rather than handling the situation with care or basic human understanding, my concerns were completely ignored and dismissed. ​While I respect that terms and conditions exist, a reputable company should offer at least a degree of empathy and support when genuine emergencies arise. Their rigid refusal to engage or offer any leeway shows a complete lack of care for their customers once a payment is made. ​It is incredibly disappointing to see such a prominent company operate with zero compassion. I will be taking my business elsewhere in the future.

Wow - this was our final night after hiking the TMB and we couldn't have picked a better place. The spa area is so wonderful - with a pool, hot tub, sauna, cold plunge and ice cave - something to ease any soreness. The lobby area was a great place to hang out with our group and we enjoyed some drinks and playing games. The rooms were very comfortable and clean. We enjoyed the breakfast which had a great variety of items.

We enjoyed four days here at this lovely hotel, selecting an apartment to have some more space. The apartment block is quite separate from the hotel and facing a road some we had some evening noise from late night revellers. The apartment gave us the space we needed including a well appointed kitchen and lounge area. The hotel spa, swimming pool, steam and ice bath are freely available to guests and a real feature for recovery after a day’s hike. Front desk staff were so friendly and helpful.