Hotel Ermitage

On our arrival the reception staff weren’t overly welcoming. We arrived later in the day so perhaps they were just tired (they were adamant they hadn’t received an email from us which I could clearly see had been successfully delivered from my outbox) Or perhaps they were following the example set by the the general manager, who we never saw smile once (either at guests or other staff members) He appeared to be entirely stand off-ish throughout our stay. The service at breakfast was either delightful, or unremarkable, depending on the person. One thing we couldn’t get beyond though were all the flies on the food at the breakfast buffet. Everything, including the scrambled eggs, were covered in them - and nobody seemed to care! It put us off eating any other meals in the hotel (for reference we stayed at 5 different hotels during our holiday and none of the other hotels had this problem with flies) Another frustration was that it took an age to replenish items - one morning we waited over ten minutes for tea/coffee cups to be provided. We discovered the free hotel shuttle service ‘by accident’ on our final day there (nobody had bothered to share this information with us) The lady who drove us into town was so lovely though! We had such a nice chat - in French, English and Spanish. She was incredibly friendly, helpful and a great asset to the company! If she were running the hotel we might have had an altogether more positive experience! I would like to draw attention to the spa team, every one of whom were exceptional! They were always smiling, eager to engage, and showed great patience and encouragement with my rusty and limited French! They had such great presence and brought an entirely positive energy to the spa. We didn’t have any treatments, so I can’t comment on those, but the steam room, sauna and indoor pool were spotlessly clean and much enjoyed. Our room had a sizeable balcony overlooking the beautiful pool area, grounds (with a truly exceptional herb garden!) and lake. It was clean, tidy and well maintained, with comfortable beds - but seemingly a shortage of pillows. We had one pillow each with one more in the wardrobe to fight over. Of the pillow my husband claimed he commented that he’d ‘get more support from a sock’! All said and done, the Ermitage has the potential to be a fantastic hotel. The grounds, views and facilities are excellent but the disinterested manager, hit-and-miss service and dining with flies meant that, for us, it fell way short of our expectations. Such a disappointment.

A magnificent hotel! The park is stunning with a beautiful pool! The staff is very welcoming!

We had an excellent stay. The reception team was remarkable: flexible, friendly, and very responsive throughout our stay. Our little dachshund was welcomed like a prince, which was particularly appreciated. The room was spotless, the spa area impeccable, and the massage of high quality. We also reported a small issue in the room, which was addressed and resolved without any delay. A big congratulations to the entire team for their professionalism and smiles! However, a few points could still be improved. The vegan options at the restaurant remain quite limited, and during our five days there, we did not see a valet available for our vehicles. These details, however, did not tarnish our experience. We have excellent memories of our stay, and it is very likely that we will return. Thank you to the entire team!