Hotel l'Helios

Beautiful hotel on the slope to the center with an outstanding service

We had high hopes for Hotel Helios despite some terrible reviews. We should have listened to them. On the plus side the hotel location and bedroom was superb and most members of staff were very kind. Sadly that is where it ends. Nursing an injured son I had to order room service in the evening. It took over hour and half and arrived cold and was inedible . When I took it back they apologized. The next day it was on the bill. That is where the lack of manners, civility and any form of human decency starts. Despite the concierge, receptionist and myself remaining polite at all times The owner (also the chef) was rude, aggressive and dishonest. I have never seen a hotel act with such disregard for its guests or treat them in such a manner. She threatened to call the police. All I asked was half the meal to be removed from the bill. Eventually due to the distress this was causing me and my sick son we paid and left. Life is too short. I had to delete the original post and am reposting as the owner wrote a completely slanderous response. We have been coming to Méribel for 18 years and have onky ever been treated with kindness and civility. I am sure they will reply with another falsehood and believe what you will but I suggest if you can you stay elsewhere.

One of the best experiences, and I’ve been in many many places. I can honestly say that it’s all created by the staff, the impeccable service, the location, and the cleanliness.