Residence Belambra Les Jardins de la Balme

DISGUSTING hotel, no respect for human hygiene rights. Revolting experience, staff that assault guests in order to cover up dead animals in rooms. Entered the reception, finding a repulsive common area, with stained carpets, couches, etc. DO NOT VISIT THIS SICKENING HOTEL. There was a revolting smell of weed in several of the rooms with nad used condoms on the balcony. CAN NOT EXPRESS THIS ENOUGH, DO NOT VISIT THIS REVOLTING PLACE.

Really not sure where to start on how bad this place is, and that it is still on Booking.com!!! So I’ll start with check in- tried to contact the property via the contact number on Booking.com web to no avail as my friends were arriving later than the specified 8pm (which I had already advised them via email) to no avail. I followed map to accommodation but there were no way finding signs advising where to check in or reception. We eventually asked a kind gentleman from another property who directed us to a back alley where we finally found the property reception. On arrival I was asked to prepay a €300 damage fee before getting keys, and was then taken to a room that I can only describe as an image you get from films as an abandoned drug den!!!! I have more than the images below but can only put on 10. I then went back to reception to complain of which I was then given another key to a room next door which was better but not habitable with items Dangerous to Life and Health and Safety. I straight away went back to reception but the staff had quickly looked up and closed, leaving me no option at 9pm in the evening, so rectified what I could of the dangers present and straight away called Booking.com for them to resolve my issues and change property, but they were not forth coming, in fact very very poor. I advised them that I would not be staying at the property any longer than 1 night (having to option) but they needed to get a resolution for the next day. Booking.com never called and left it for me to contact them and having to wait 40mins plus to speak to a human being, but even then they had no authority to give me a change of hotel/accommodation, but promised to get resolved and a call back advising where/when etc etc of which the call never came. we then checked into a hotels at a cost of €235/night. I called Booking.com that this happened and called for the following 2 days, bearing in mind that we were only skiing for 5 days. I always kept them informed via email as calling was painful, and as the booking at the property was “non refundable” I was still not going to pay and they in fact owed me money. I did get a call from Booking.com on the LAST DAY to ask to try and resolve this issue but to be fair I lost it with the advisor and said I was taking it further, as I believe that the photos of the property on their website were misrepresentation even if the Stars were low.

It was disgusting. The carpet in the apartment looked like someone had pissed all over or worse. The sink clogged, the door to the balcony was letting cold air inside. Overall a horrible experience. Good location though.