Residence P&V Premium les Alpages de Chantel

Carsyn and Chantel at the front desk are excellent.

We have selected this holiday home for its premium qualities It has to be said that it is absolutely not premium We arrived in an outdated apartment that absolutely did not meet the criteria requested and the comfort expected for a so-called premium hotel residence. We were allowed an apartment with a very dangerous ladder forbidden access. With our 3 children including a 4-year-old girl who has already fallen down the stairs this apartment is dangerous and requires constant vigilance The condition of the apartment is not up to its premium category or price Surface of the apartment very unsuitable knowing that the surface of the mezzanine is not usable Toilet with odor of persistent urine on arrival Children's bathtub water running yellow Washbasin with inlaid yellow traces Duvet with urine and blood stains Defective closet door that could have injured one of the children Sockets defective (poorly fixed to the wall) Holes in curtains Coffee machines that we had to repair several times Furniture and obsolete floors No heating in the condominium Absence of electric towel dryer in the bathroom to dry clothes or provide comfort when using the bathtub The list is long We asked to change apartments on arrival: impossible We even asked for a 1950 bow transfer: impossible When we write to the power plant no compassionate action or compensation he sends us back to the residence This is unacceptable in view of the financial investment it represents Only positive point the team of the residence who try to help us as they can on the technical aspect but could not change us apartment We go every year 3 weeks in summer and this is the last time we will trust Pierre and holidays An ultra-premium invoice price for services that are absolutely not

The apartment was comfortable for 8 people but very dark as low ceiling and 1 very attic room, not suitable for adults. I asked for a view of the slopes and we had to pay an extra 95 euros!! to have a view of the valley and not the slopes!! A little expensive for this view! Last but not least, access to the Dahut cable car or access to the small Spar is complicated.You have to climb the slope with the skiers or take a pseudo-insecure and inaccessible path. This is not a ski-in/ski-out residence either. You have to climb some icy steps. On the other hand, we enjoyed the pool and area Sauna and Spa.