Hotel Premiere Classe Tarbes Est - Parc des Expositions

Modest hotel with excellent value for money. It is a family-run hotel, outside of hotel chains that, in comparison, have more expensive basic formulas. Breakfast for 6 euros, enough to start the day. The manager's kindness is noteworthy.

Lousy and very noisy hotel. The walls are very thin. Very dirty. The bed bases are disgusting and wobbly. The cleanliness of the bathroom/toilets leaves something to be desired. Traces of dampness and mold on the ceilings. The air conditioning worked intermittently. Finally, the breakfast is expensive for what it is. The coffee is just water! I do not recommend it at all and I don't even understand how such an establishment can remain open

Very bad experience. I had booked a room, but upon arriving at the hotel, I realized that the reservation was recorded for the wrong date. The hotel was fully booked, so I could not be accommodated. The most disappointing part was the attitude of the receptionist, who refused to make any commercial gesture or help me find a solution. I then contacted Booking.com, but they informed me that they could do nothing without the establishment's agreement. I understand that there are booking conditions, but a minimum of listening, empathy, and willingness to find a solution would have been appreciated. I found myself without a room for the night and with a lost reservation. This is a very disappointing experience, mainly due to the lack of consideration for the customer.