Kyriad Prestige Paris Ouest Boulogne

The welcome from the staff is impeccable; however, the rest is very average, the 4 stars are clearly not deserved, not even sure it is truly a 3-star hotel.

It is at this hotel, at the time Paris Boulogne, that I have been staying for several years, when I go to Paris. This reflects my satisfaction until my last "experience". I booked a "privilege" room, with balcony, 2 beds, as always, which was confirmed to me point by point by email, as well as its price (these are rooms with garden view). Since then, the hotel has passed under the brand Mercury, of the ACCOR group, On my arrival at the reception, I am asked to pay an amount that exceeds by 250 euros, the amount that was announced to me. Fortunately, I had brought a copy of the e-mail received indicating the agreed amount. After talking, I pay the amount initially indicated, and I am allocated a room that turns out not to be in accordance with my request. Back to the home where I show again the confirmation email with the details of the room retained. New attribution, and again non-compliant. Third passage to the reception and new assignment and I am told that we can not do better. What is the point of booking? I specify that this room still does not correspond to my request but "war tired", I give up to return to the reception. I thought the disappointments and hassles were over. Well no, when leaving for the keys, the person at the reception who had changed tells me that I still have to owe the sum of ....euro, which corresponds to the difference unduly claimed upon my arrival. Nothing had been transmitted from the initial interview, it was when I left, having to take a taxi and then a train, that I had to prove again their mistake. I specify that the hotel is displayed in 4 stars, that the assigned room does not deserve this classification, which I paid for a room that is certainly not in the privilege category. Attached photos of the balcony of an uninviting cleanliness, and the refrigerator that does not encourage you to entrust it with anything. As for the minibar, it exists only in the ad. I am extremely disappointed.

Excellent value for money. Immaculate welcome: smiling, helpful and professional person. The rooms are small but clean and very quiet. Perfect for a short stay.