Radisson Blu Paris Boulogne

We chose this hotel trusting in the quality standards of the Hilton brand, but unfortunately, the stay was very disappointing. I would like to start with the positive aspects: the reception staff was always extremely kind, professional, and helpful. Upon our report, the first room assigned was replaced immediately because, as soon as we entered, we found hair on the bed. The handling of the problem was quick and courteous, and this deserves sincere appreciation. Unfortunately, the rest of the experience was not up to the DoubleTree by Hilton name. The rooms appear old and in need of a major renovation. In the assigned room, there were torn curtains and, overall, the property conveys a feeling of poor maintenance. The biggest disappointment was undoubtedly the breakfast. In a city like Paris, famous throughout the world for its pastry and viennoiserie, we expected a rich and high-quality offering. Instead, we found a buffet with little variety, uninviting products, and, in our judgment, not up to the standards of a Hilton hotel. The breakfast room appeared poorly maintained, with worn and wavy carpeting, such that it even represented a potential tripping hazard. The pastries and croissants were disappointing, the fruit yogurt served loose had a sour taste, and the general presentation of the buffet appeared poorly cared for. The organization was also puzzling. Another aspect that struck us negatively was the management of food intolerances. My wife is lactose intolerant and, although soy milk was available, we were told that it was not possible to prepare a hot cappuccino because they had no way to heat it. A response that surprised us, especially in an international property like this one. In the end, we preferred to have breakfast at the city's boulangeries, where we found clearly superior quality. In summary, the reception staff represents the hotel's true strength, but the rooms, maintenance, and especially the breakfast are far from the standards one expects from a DoubleTree by Hilton. I sincerely hope that this review is considered as an incentive to improve, because the property's location and the professionalism of the reception deserve a decidedly higher-level hotel.

Room 609 The curtains were torn and had been stitched back together very poorly. The toilet and the walls had scratches and marks. It doesn’t live up to Hilton’s standards. The hotel is close to the metro, but there was no mini fridge in the room. The room was clean, but the breakfast was poor.

Extremely poor Customer service. We forgot wine bottles in the fridge and we called within three hours of checking out and they said they could find the wine bottles. It was obviously stolen and they did not take any responsibility for it. Do not recommend.