Ibis Rouen Centre Rive Gauche St Sever

Courteous and professional welcome. The parking lot is easily accessible. A real plus in urban areas. Even if the hotel is not located in a prime area, it is located near the city center. However, the hotel needs some investments (carpets, finishes...). We especially noticed a huge effort needed regarding cleanliness (dirt in the hallway, stained sheets, marks in the bathroom).

Well, okay, this is a B&B, so not great. BUT: super adorable staff, accommodating, listening, a real happiness. I have to spend about 130 nights in a hotel a year, and that's rare enough to be highlighted. Thank you very much to the team!!

I really wonder how this hotel can display three stars. Upon arrival, we are informed that parking costs €9, although no information on this was mentioned when booking on the app. Upon entering the room, we find that there is only one towel for two: so I had to go back to ask for another one (booking made for 2 people again on the app). Then, with the stifling heat, we tried to turn on the air conditioning... only to discover that, even if set at the minimum (10°), it blows hot air. After reporting it to the reception, one person came to see the problem, then another during our absence. Upon our return, we are first informed that the air conditioning is not working and that no other rooms are available. Then, a second person (probably the person in charge) specifies that they are not producing cold “at the moment” since it is not the period — which, for me, simply does not correspond to an air conditioning. As a result, we have to spend the night in an overheated room, just as we had to agree to pay for unadvertised parking. Between the lack of information when booking and misleading advertising about allegedly air-conditioned rooms, the experience is very disappointing. Thank you B&B Hotels...