Best Western Hotel Lescurial

Reference:- 34006UC027538 30/6/26 We booked to stay at your hotel and said that it was important for me to have internet in order for me to stay - one of my first sentences in fact as I had to work! Easy internet was the male receptionist reply (Alex). Once I got to the room I discovered I couldn't connect so took the laptop to reception and found out that the internet was broken! Other customer came to reception whilst I was there and said it was out for various days and "How much longer will it be broken" I asked for a refund and having to contact customer services and getting a written letter from the hotel stating that they would do this I am still waiting. We have booked various hotels with Kyriad and this hotel certainly lets the Brand down totally - the manageress hid in the back room for 20mins before saying that the refund was acceptable - the staff tried to help but lack of support from management were unable to make this descisions. Kyriad customer services say this can take 6 weeks before obtaining a refund? Kyriad are fantastic but avoid this francise of Kyriad as not helpful whatsoever and acted in my opinion in a dishonest manner. Please can you refund me I am still waiting 22-7-26!!

A disaster, a room from another century, and I hope to be able to post photos.

I would like to share my unfavourable opinion for this hotel. Indeed, the rooms are dirty in bad condition, as seen in the photos, we hear the neighbors who are in the toilet... the elevator is not functional despite a stay of several days on the fourth floor (there are 5 floors in total). Breakfasts are very decent unlike dinner which are very expensive and I advise against. I advise you to go a few meters away to the shopping center, the quiet hour in which you will find much better meals at more attractive prices.However, I would like to stress the kindness and professionalism of the staff in place.