Best Western Hotel de la Paix

The staff and the service was excellent. The room was exceptional and breakfast was a pleasure. Perhaps the most significant were the staff clearly well trained, pleasent knowlegable. I real joy to visit and experience really good customer service. I would definately visit again

Wonderful hotel! Coming from the United States, I wasn't expecting a Best Western to be this good. The hotel is in a perfect location right on the promenade near a fountain and lots of restaurants. Breakfast is not included, but it's fantastic. An amazing spread complete with a squeeze your own fresh orange juice station! There's even a small pool. Our room was excellent. The staff very helpful. We'd intentially left one of the small amenities wallets the airlines give you in premium economy class in the room - and they sent us a series of texts alerting us! (We told them to keep it!) Highly recommend.

My wife and I stayed for one night while exploring the Champagne region, and the Best Western Premier Hotel De La Paix turned out to be one of the most positive hotel experiences of our trip. The main reason was the service. Having stayed in and reviewed many hotels over the years, I rarely experience such consistently professional service from the first contact before arrival until departure. I exchanged several emails with Aliya before our stay regarding practical questions, and the communication was exceptionally efficient, helpful and professional. That same standard continued throughout our stay, giving the impression of a very well-run team across the hotel. We stayed in Privilege Queen Room 541 on the fifth floor. The room was not particularly large, but it was modern, spotlessly clean and very well designed. The bed was comfortable, the room was quiet, and the bathroom had a spacious and practical shower. The highlight was the small private terrace overlooking the rooftops towards the cathedral – a very pleasant place to sit with a glass of Champagne. The hotel is extremely convenient for exploring Reims, with the cathedral, restaurants and the city centre only a few minutes away on foot. The modern underground parking was another advantage and cost €20 for the night. I normally associate larger Best Western hotels with a rather standardised experience, but this was quite different. The contemporary bar, comfortable lounge areas and attractive courtyard give the hotel considerably more personality. What could be improved Breakfast was perfectly adequate, but the selection was relatively limited compared with the otherwise very high standard of the hotel. Final verdict At €256 for our room, I considered the stay good value given the location, room standard and, above all, the excellent service. I would readily stay here again. If you go Reserve the underground parking in advance. If your budget allows, I would also recommend requesting one of the fifth-floor rooms with a terrace.