Campanile Laval

We stay at the Laval Campanile every year and take two rooms. This year (2021) was not good at all. The Hotel has gone downhill and it seems that the management just dont care. The rooms did not have wifi and in one of the rooms the TV did not work. The grounds were unkempt and scruffy. The grass had not been cut. All in all the hotel is NOT to be recommended and we stay elsewhere next year

I have been trying to get my refund out of this hotel or head office since mid-March. Campanile website clearly states that under the extreme circumstances of coronavirus booking made between certain dates, as mine was, a fully refundable despite booking type. First I was sent a form. I filled it in Then I was told that as i didn’t have a French bank account, I could not have a refund!!! (I paid with British credit card). Then silence. Next an email from HQ saying hotel would settle when it reopened. Then hotel say HQ will pay within a month despite me not having a French bank account. Nothing. Silence. I pursued. Now - I am being offered a voucher! I have refused the voucher. Beware of Campanile hotels. I’ve had problems before but continue to use them as we like their motel style ground floor rooms for transit stays. Shocking disgraceful chain with bad rude staff. Stay away.

My english is too poor to answer. I was thinking that Laval was in France !!! I understand my answer is not long enouph so I write, I write and write but I think you do not answer to me, what a pity ouf