Normandy Le Chantier

I WAS CAUGHT in the hotel’s elevator for 90 minutes! There is not CCTV in the lift, leaving staff entirely blind and unable to detect when a guest is trapped in real-time. Please find the Video for your reference! https://drive.google.com/file/d/1wVMzpb3k0YH9ODfRwh-o5U-r7OKhS2Xd/view?usp=drivesdk I have caused massive psychological trauma. The doctor officially diagnosed me with severe psychological distress and strongly advised that I undergo long-term psychological treatment. I have checked the real guest reviews on different booking platforms. In February 2024, a German guest was also trapped in the elevator on the 5th floor—exactly the same as my situation! This proves that my elevator entrapment was not an isolated incident. I have screenshots few of the real guest reviews as proof. However the elevator situation didn't get any better, which eventually led to the accident where I was trapped in the elevator! Hotel lightly dismissed this traumatizing event as a mere "inconvenience." It’s deeply hurtful. I really hope no other tourist has to experience this. Please avoid this hotel! PS:As of this moment , I have only accepted the €9 from hotel as the car cancellation fee caused by my elevator entrapment. The hotel only agreed to compensate half a night's room fee. It shows zero sincerity and I absolutely refuse to accept this ridiculous offer. the money remains untouched at the platform.

Gift from our children to celebrate 4 days of our fiftieth anniversary. Quiet, central, Louvre, Opera, ..and with a close and friendly staff, right Khalild and Laura?. Comfortable and charming: And Paris, put the rest.

I booked 4 nights and left after 2! Here is what you won't find on their website and need to know before booking this hotel: NOTE: We had one room booked, but changed rooms after all of the troubles. ROOM ACCESS IS A LABYRINTH. Reaching room 321 (1st room) required navigating a disorienting series of corridors, unexpected level changes, a significant number of steps, and a meeting room that might have people in it. I kept thinking: what happens in a fire at night? Could a disoriented guest find their way out in the dark, in a panic? I'm not sure I could have. Once we were able to get to the room, it looked rather pleasing - despite the huge stain on the carpet {see photo} and clashing patterns. But the functionality of the room is what needs to be known. NON-FUNCTIONING AIR CONDITIONING despite being explicitly advertised. The room was stifling upon arrival. When I raised this, staff suggested that April temperatures in Paris make AC unnecessary. Think about that logic: what if the previous guest had the room at 30°C (86°F) all week? You have no way of knowing, and no way of fixing it. The AC units exist but are locked and inaccessible to guests. In fact, in the second room, we heard AC noises but got no cold air. I lived in France for years and now reside in the US, I booked this hotel specifically because it advertised AC, not because I don't know how Paris works. ACTIVE RENOVATIONS - with the only mention anywhere being in the name. Normandy le Chantier translates to Normandy Under Construction, but that's supposed to be a joke, right? You will hear construction. You will feel it. Plan accordingly, or better yet, plan elsewhere until the work is done (if it gets done... because if it does, they might have to change the name!). THE BATHROOM. The toilet room in our original room (321) was smaller than the lavatory on the A350 we had just flown in on. Not an exaggeration. NOISE: with two separate problems across two rooms. In the first room, the guests above were up all night: constant footsteps, objects being dropped, toilet flushing. We were moved to a larger room as a goodwill gesture, but the upgrade came with its own problem: proximity to the rooftop meant constant noise from the building's HVAC and fan systems above the ceiling. (But as I said before - no AC running. So why did we hear it?) SMELL. BUCKWHEAT - LA CRÊPERIE is a restaurant in the hotel, and its sickly-sweet smell fills the corridors. Even when we were on the fifth floor (2nd room), we could smell it. THE SLIPPERS! Our first room had no slippers, although my wife found the slipper packaging tucked inside a bathrobe sleeve. We had already bought our own from the nearby IKEA by then. That one is on us for not reporting it, but it speaks to the overall state of the room. We only realized this was an omission when the second room - thankfully - did have them. But let's not forget… THE "ALTERNATIVE" ELEVATOR. When the main lift proved inaccessible to our room, the check-in clerk suggested we use the other (maintenance?) elevator. It arrived with two garbage bins inside. [Photos attached]. ONE POSITIVE HIGHLIGHT that I have to mention. The breakfast espresso and omelets were excellent. And I say that as someone who grew up in France and knows what a proper coffee should taste like. Much needed after the sleepless nights. I raised these issues during my stay, accepted a room change in good faith, but in retrospect, I wish we left sooner. I'm sharing this so future guests can make a fully informed choice.