Mercure Paris Bercy Bibliothque

I will only say this: - first day they do not clean the room. - On the second day, I ask a staff member to clean the room and we go out; he says he will do it right away; after 20 minutes I go back up and no one has cleaned the room... and he is no longer there, I ask a lady to do it and she, somewhat annoyed, takes care of it, overall we spend 40 minutes waiting. - On the first day upon arrival, the kettle and glass bottle in the room were not clean and there was water inside. - In the bathroom, the sink drain is leaking water and not a little (room 304). - On the third day, the cleaning lady comes around 4 PM and we are in the room and she gives us the sheets; the room still not cleaned, cleaned once in four days. - The reception staff are detached and distracted, they keep changing and you never know who you are dealing with, they respond but are never polite, except for a nice curly-haired boy. - The environment is overall very anonymous, I did not feel at home or in a hotel but more like in a shopping mall. TOMORROW I will make the bed at my house! But shouldn't the manager take care of this? Who takes care of it? Month of the visit: June.

Hotel well connected to the subway but in a concrete environment. Privilege room comfortable but with reduced volume. Beverages in the refrigerator minimized compared to a time when there was a wide selection. Breakfast in a limited space with cold industrial decor that is uninviting. Coffee served at the table, reminiscent of the good old days of attentive service. The bar counter serves as a station for pastries and bread with butter and jam, which is impractical! The seating arrangement at breakfast caused friction, with the customer having to comply with the staff's directive, who always fears not having tables for more than two people. We had to remind them that the customer is king and can choose where they want to sit for breakfast, which they pay dearly for. In short, unnecessary frustration given the price charged, which becomes exorbitant in Paris.

We have been staying in various Mercure hotels for many years. This hotel is perfect in every way, and we highly recommend it. The welcome and service were very warm throughout our stay. The hotel is a pleasant size and has been completely renovated. Our room (Privilege with balcony) was very spacious and impeccably clean. The breakfast was excellent, and the dishes were constantly replenished. The location is very good. Right in front of the hotel, there is access to public transportation. But on foot as well, we are very close to the banks of the Seine, and in just a few minutes, we can reach the Île de la Cité with Notre-Dame or the Place des Vosges, etc. We felt completely at ease, and we will gladly return.