Express By Holiday Inn Arras

My credit card was renewed, and the hotel tried to charge it, but could not. We had a small dispute because I thought that they had access to my IHG Club profile, which is associated with all current bookings, but they did not. Even though there was a problem during the day, we were welcomed warmly. They apologized and did it the French way: inviting us for a beverage. They also solved my problem that we needed a twin room, but it was not available. They just gave me a room with a sofa bed that they prepared for me. In our room, the heating was not working. They delivered a stand-alone heater. Since a youth group did not behave well early for breakfast, they warned us to start our breakfast earlier. That was what we did. I could only identify one waitress, who cleaned the table, served the guests, filled up the buffet, and maybe prepared food and did the dishes: I could not see anyone else. She had nerves made of titanium. She stayed calm when the group came. I hope I will come back again and be just as good friends, with no more problems... my card is valid until 2029...

An excellent stay at the Holiday Inn Express Arras during this month of April. Upon arrival, I was greeted with great professionalism and kindness. The room was impeccable, comfortable and perfectly equipped, as was the bathroom, impeccable cleanliness. It feels right away, like at home. The staff deserves special mention: always smiling, available and attentive to every detail. A big thank you especially to Léa, at the reception, for her kindness and sense of service 👏 A big bravo to the whole team for the quality of your welcome and your kindness. Thank you all for a very pleasant stay — I will be back with pleasure!

Really convenient very close to the train station. Felt safe and the staff is nice and helpful. Breakfast was fantastic, given it is included. In fact, they gave us a take away breakfast since we had to leave super early the last day of our stay. Fast and effective service, with kids' gift and gaming area. Given the price and the pros above, definitely a great choice!