Fasthotel Clermont-Ferrand Gerzat

A very unfavourable reception · A big thank you to the night watchman who opened the restaurant room that was planned to be open on the booking schedule and Google as well as at the entrance until 8pm on Saturday he did not want to see us take our dinner on the outdoor table between 2 and 4 degrees and moreover a microphone being available to customers outside has a height of two meters and a stepladder made available. · For the hotel manager and management Why this negative review! . Before booking I always look at the customer reviews and the services attributed to the guests. When I see that the benefits are not honored and applied it annoys me. When I see that it is impossible to reach the manager and the customer service it annoys me. I am at your disposal for a possible exchange you have my contact details and if you have the professional conscience a commercial gesture is not excluded for customers dissatisfied with good hearing the writings are the memories of the future.

I could not know if the hotel is good or not since they cancelled my reservation because "double booking", with the nerve to offer "a free cancellation SI confirmed within 24 hours" (when they are the origin of the cancellation), and to book two rooms instead of the one for 3 people that I had booked, at "preferential" rate but which was more expensive to me at the end. Shameful.

A simple, clean hotel ideally located for a stopover. Helpful, friendly and professional staff, the room is clean, the beds are comfortable. Perfect continental breakfast. The car park is secure and opens using a code. For a very satisfied night.