Hotel Thalasso-Spa Ile de la Lagune

Pleasant setting, view of the sea/lagoon from the room Pleasant, attentive staff, without overdoing it The 2 restaurants are perfect (each in their own range) Follow-up services, appreciable wine advice, wine-by-the-glass menu (which should be mandatory ;-) )

The rooms are overlooked; the suite we were assigned was in a busy corner, glassed in on 3 sides with a direct view of the restaurant. After discussing it with the front desk, we had the opportunity to change rooms. No evening room service; we had to ask for it even though it is a 5-star hotel. The private beach is limited to a row of lounge chairs just below the restaurant; the name is accurate, but it does not correspond to the expected service. At breakfast, you have to constantly ask for the buffet to be restocked; tables are not cleared as you go. Regarding the restaurant, L’Almandin, the maître d’ does not treat local clientele and transient hotel guests the same way. He does not accept criticism; for the "fish not cooked enough" comment, he thought it was normal: the fish was pearly, he has an answer for everything and always to his advantage. We had mentioned when booking that it was our wedding anniversary; no special attention, the staff is clueless. The chef did not come out of his kitchen because the excuse given was: he is too busy. We also had a meal at L’Almandin the day before; the staff was more attentive, but the chef did not come out of his kitchen except to greet one table. A Relais & Châteaux and Michelin-starred establishment that is not in line with the services that should be provided. Evasive staff who are afraid of being asked for anything.

Perfect, charming establishment. Room, kitchen, spa, place