Expotel Lyon Chassieu

Dear Sir or Madam, I am writing to you to express our deep indignation following our stay at your establishment. We had chosen your hotel because of its 4-star rating, with the legitimate expectation of benefiting from a quality welcome, well-maintained facilities, and service that measures up. Unfortunately, the reality was quite different. From the moment we arrived, the tone was set. We were greeted with disconcerting coldness and rudeness. Not a "Hello," not a "Welcome," not a "Good evening." Not a smile... At no point did we feel considered as guests. Quite the contrary, every request seemed to be a burden for your staff. The lack of manners and etiquette of certain members of your team, notably Maeel, is particularly shocking. On several occasions, we were even left waiting while other people, who arrived after us, were taken care of before us, without the slightest explanation or apology. This behavior is disrespectful and unworthy of an establishment of this category. The situation worsened even further when we asked for pool towels. There again, we had the impression of being a bother, as if we were asking for a favor when it was simply a service that any guest has the right to expect in a 4-star hotel. As for the pool, it was in a simply unacceptable state: cloudy water, cleanliness that left much to be desired, and broken tiles around the basin, posing a real danger to users. These conditions are incompatible with the safety and quality requirements that one is entitled to expect from an establishment of your standing. Our room was also a source of numerous inconveniences. The access badges did not work. We had to have them replaced three times without that solving the problem. Despite our numerous reports, no real action was taken. We had to get angry for a member of the reception staff to finally agree to come up to our room to replace the batteries in the door's magnetic system. And, despite this intervention, the malfunction persisted. Such a lack of maintenance is incomprehensible. Finally, we had the very unpleasant surprise of discovering that a €300 deposit was requested upon our arrival. This information had never been communicated to us at the time of booking. Such a practice, without prior notice, is totally unacceptable and does not meet the legitimate expectations of customers. In the end, this stay was nothing but a succession of disappointments. Instead of enjoying a moment of relaxation, we had to deal with technical problems, degraded facilities, and above all, staff whose attitude deeply tarnished our experience. The lack of politeness, the lack of consideration, the absence of listening, and the lack of professionalism are, in our eyes, the most unacceptable aspects of this stay. We believe that the services provided are very far from justifying the price paid, let alone the 4-star rating of your establishment. In view of all these shortcomings, we request a full or significant partial refund for our stay, or failing that, a commercial gesture commensurate with the damage suffered. Failing a satisfactory response within a reasonable time, we reserve the right to share this experience with the relevant organizations as well as on various review platforms, so that other travelers can be informed of the reality of our stay. I would like to specify that We are accustomed to staying in establishments of this category and have never experienced such a level of casualness, negligence, and lack of respect toward the clientele. Unfortunately, this stay will remain one of our worst hotel experiences." Looking forward to a quick response from you, please accept, Madam, Sir, the expression of my distinguished greetings. Ms. Renard Vanessa stay date from July 18 to 19.

During my last stay, I was asked to provide a €300 deposit to get the room. I clearly expressed my disagreement. The receptionist then confirmed to me that as a commercial gesture, this deposit would ultimately not be recorded. However, a few moments after leaving the reception, I received a notification from my bank informing me that a €300 bank hold had indeed been made. The operation was therefore carried out after I was told exactly the opposite, without even being informed about it. This security deposit is all the more questionable as no inspection of the room is carried out, neither upon arrival nor upon departure. I therefore do not know on what objective elements the establishment could decide to keep or subsequently deduct all or part of this sum. In the absence of a joint inspection, how could a client contest a possible damage or a billing that would be attributed to them? I even question the legality of such a procedure: a bank imprint recorded despite my disagreement, after having assured me that it would not be, then the possibility of a subsequent withdrawal without an inspection or a clearly defined joint procedure. Beyond the amount, it is the method and the total lack of transparency that are unacceptable. A simple, clear, and honest explanation would have been preferable. This establishment is therefore losing today a very loyal customer of its restaurant and, more occasionally, of its hotel.

I had a great stay!! The staff was lovely, the breakfast was top-notch, and the pool was magnificent!!! I recommend it with my eyes closed!!